Sharneisha Miller
@sharneishamiller
Dedicated customer service representative with extensive experience in support.
What I'm looking for
I'm a dedicated customer service representative with over eight years of experience in assisting customers across various platforms. My journey began at Nautica, where I honed my skills in maintaining store organization and cashiering. I then transitioned to TTEC, where I provided support to patients regarding their prescriptions, further developing my communication skills.
In my most recent roles at Telespeak and Inktel Contact Center Solutions, I excelled in resolving customer inquiries through phone, chat, and email. My ability to handle account issues, process returns, and provide technical support has been instrumental in ensuring customer satisfaction. I thrive in remote work environments and am committed to delivering exceptional service.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Inktel Contact Center Solutions
Jan 2022 - Jun 2025 (3 years 5 months)
Assisted customers via phone and chat with account-related questions and payment concerns. This was a remote work-from-home position.
Customer Service Representative
Telespeak
Mar 2017 - Nov 2021 (4 years 8 months)
Assisted customers via phone, chat, or email with various account issues. Processed returns and refunds efficiently.
Customer Service Representative
TTEC
Aug 2015 - Nov 2016 (1 year 3 months)
Assisted patients via phone and email with questions and concerns regarding their prescriptions. Provided clear and accurate information to resolve inquiries.
Customer Service Associate
Nautica
Jul 2012 - Jan 2014 (1 year 6 months)
Maintained store appearance by folding and hanging clothes, ensuring a neat and clean environment. Performed cashiering duties, handling customer transactions accurately.
Education
Degrees, certifications, and relevant coursework
Dr. Phillips High School
High school diploma, General Studies
2009 - 2012
Completed high school education, acquiring foundational knowledge and skills. Focused on general studies to prepare for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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