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Sharneisha MillerSM
Open to opportunities

Sharneisha Miller

@sharneishamiller

Dedicated customer service representative with extensive experience in support.

United States
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I'm a dedicated customer service representative with over eight years of experience in assisting customers across various platforms. My journey began at Nautica, where I honed my skills in maintaining store organization and cashiering. I then transitioned to TTEC, where I provided support to patients regarding their prescriptions, further developing my communication skills.

In my most recent roles at Telespeak and Inktel Contact Center Solutions, I excelled in resolving customer inquiries through phone, chat, and email. My ability to handle account issues, process returns, and provide technical support has been instrumental in ensuring customer satisfaction. I thrive in remote work environments and am committed to delivering exceptional service.

Experience

Work history, roles, and key accomplishments

IS

Customer Service Representative

Inktel Contact Center Solutions

Jan 2022 - Jun 2025 (3 years 5 months)

Assisted customers via phone and chat with account-related questions and payment concerns. This was a remote work-from-home position.

TT

Customer Service Representative

TTEC

Aug 2015 - Nov 2016 (1 year 3 months)

Assisted patients via phone and email with questions and concerns regarding their prescriptions. Provided clear and accurate information to resolve inquiries.

Education

Degrees, certifications, and relevant coursework

DS

Dr. Phillips High School

High school diploma, General Studies

2009 - 2012

Completed high school education, acquiring foundational knowledge and skills. Focused on general studies to prepare for future endeavors.

Tech stack

Software and tools used professionally

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Sharneisha Miller - Customer Service Representative - Inktel Contact Center Solutions | Himalayas