Sharmeen Khan
@sharmeenkhan
Customer service and driving retention and revenue.
What I'm looking for
I am an enthusiastic customer service professional with strong communication, negotiation, and coaching abilities, experienced across retail and client-facing verification roles. I have a track record of improving customer satisfaction, handling high-volume interactions calmly, and executing merchandising and promotional activities to boost sales.
I have completed hospitality/airhostess training and held roles including customer service representative, senior sales executive, and makeup artist, where I consistently supported customers, processed transactions and returns, and maintained attractive merchandise displays to drive loyalty and revenue.
Experience
Work history, roles, and key accomplishments
Background Verification Associate
Sterling Pvt. Ltd
Mar 2023 - Oct 2024 (1 year 7 months)
Managed candidate background verification communications, notified clients of missing information and status updates, and handled client-facing email correspondence.
Customer Service Representative
Pepperfry Pvt. Ltd
Sep 2021 - Nov 2022 (1 year 2 months)
Maintained customer satisfaction by resolving inquiries and processing returns/refunds, while upselling products and managing high-volume, high-stress interactions.
Senior Sales Executive
Vega Pvt. Ltd
Aug 2019 - Jul 2020 (11 months)
Drove retail sales of hair styling and grooming products, assisting ~40 customers daily and maintaining attractive merchandise displays to maximize product visibility.
Sales Representative
Colorbar Cosmetics
Aug 2018 - Jun 2019 (10 months)
Sold cosmetics and skincare while providing demo makeovers, organized merchandise displays, and processed sales transactions to enhance customer experience.
Education
Degrees, certifications, and relevant coursework
Don Bosco Jr. College
Higher Secondary Certificate, General Higher Secondary
Completed Higher Secondary Certificate (HSC) at Don Bosco Jr. College focusing on general higher secondary studies.
Frankfinn Institute of Air Hostess Training
Certification Course, Aviation and Hospitality
Completed aviation, hospitality, and customer relationship training focused on air hostess and customer service skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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