Open to opportunities

Edwin User

@edwinuser3

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Senior Business Information and Data Operations Specialist driving data quality and insights.

Kenya

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What I'm looking for

I’m looking to drive business growth through end-to-end data operations and QA, delivering high-impact dashboards, accurate reporting, and workflow improvements. I want a role where I can lead cross-functional teams, strengthen client delivery, and solve complex data and system challenges.

I’m a Senior Business Information and Data Operations Specialist with 10+ years of expertise in data analysis, business process optimization, and project management. I leverage Power BI, SQL, and Excel to turn complex datasets into actionable insights, while ensuring data quality, compliance, and reliable reporting for decision-making.

In my most recent role, I developed weekly and monthly work plans and reports for field reps, optimized data collection procedures, and troubleshot backend errors across logs, databases, and APIs—while maintaining server uptime and applying security updates. Previously, at GeoPoll, I established QA best practices and built quality control protocols that improved data accuracy by 25% and reduced errors by 15%, and I delivered performance dashboards that drove 30% higher client satisfaction; earlier, I led business analysis initiatives that improved operational efficiency by 40% and increased project success rates by 25%, while also reducing operational costs through risk mitigation and workflow improvements.

Experience

Work history, roles, and key accomplishments

Product Analyst (QA)

Hypermart Limited

Apr 2024 - Mar 2025 (11 months)

Developed weekly and monthly reports for field reps while optimizing data collection procedures and promoter training. Troubleshot backend errors, managed server uptime with performance tuning and security updates, and collaborated on bug fixes and integrations.

Quality Assurance (QA)Data Collection Power BI SQL Excel API Integration Server Uptime Monitoring Performance Tuning Reporting & Management

Research Operations Associate

Geopoll

Jan 2021 - Mar 2024 (3 years 2 months)

Established QA best practices for research operations, improving data accuracy by 25%. Designed quality control protocols that reduced errors by 15% and built Power BI/SQL/Excel dashboards that increased client satisfaction by 30%.

Research Operations Quality Assurance (QA)Data Quality Management Power BI SQL Excel Quality Control Data Visualization Test Planning

Business Analyst

Blue Flame Technologies Limited

Jan 2017 - Jan 2020 (3 years)

Led business analysis to identify gaps in clients' processes and delivered solutions that improved operational efficiency by 40%. Redesigned data collection and reporting, enabling a 25% increase in project success rates while reducing operational costs by 20% through risk mitigation and tailored strategies.

Business Analysis Business Process Optimization Data Collection SQL Excel Risk Assessment Stakeholder Management Project Delivery

Project Data Researcher

PricewaterhouseCoopers (PwC)

Jan 2015 - Jan 2016 (1 year)

Identified and corrected critical data discrepancies across client databases to ensure data integrity and accurate decision-making. Led field training and data collection initiatives that reduced errors by 30%, and produced data-driven insights that improved project efficiency.

Data Quality Assurance Data Reconciliation Research Operations Test Planning Data Analysis Excel SQL Audit Logs Training Enablement

ICT Technical Support Staff

New Wide Garments Epz Ltd

Jan 2013 - Jan 2015 (2 years)

Managed network administration to maintain 99.9% uptime for local and wide area networks. Reduced system downtime by 25% through proactive troubleshooting and hardware/software support, and advised management on cost-effective IT infrastructure improvements that reduced operating costs by 15%.

Network Administration Performance Monitoring Root Cause Analysis IT Infrastructure Support Incident resolution