Sharleen Wahome
@sharleenwahome
I coordinate CRM operations, client workflows, budgets, and project schedules.
KenyaWhat I'm looking for
At Maa Hotel and Suites in Nairobi, I managed client records, booking data, ticket handovers, and SLA-aligned service workflows for 18 months. I used customer feedback and behavioural trends to personalise communication and support repeat guest engagement.
I've expanded into commercial project coordination through Siemens Mobility and CBRE simulations, analysing financial forecasts, contract terms, project risks, workflow friction, and Gantt-based timelines. I'm HubSpot Inbound certified and bring operational discipline to budget tracking, cross-team handovers, reporting, and junior project management work.
Experience
Work history, roles, and key accomplishments
CRM Operations & Client Relations Specialist
Maa Hotel and Suites
Jan 2023 - Jul 2024 (1 year 6 months)
Managed client data and ticketing workflows, improving response times and customer satisfaction. Identified service bottlenecks and built SLA-aligned workflows to reduce complaint rates.
Education
Degrees, certifications, and relevant coursework
Moi University
Diploma, Tourism and Hospitality Management
2019 - 2021
Pursued a Diploma in Tourism and Hospitality Management, gaining foundational knowledge in the hospitality industry.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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