Doreen Nyaboke

Test new digital project management tools and document usability issues in structured templates. Participate in research interviews and surveys on project planning workflows and user experience.

Planned and executed end-to-end logistics for client assignments, including transport, accommodation, and local support. Designed detailed itineraries and maintained booking databases to ensure accuracy and client satisfaction.

Coordinate end-to-end operations for design, delivery, and installation projects, ensuring alignment with timelines, budgets, and client specifications. Maintain organized digital files and update project tracking systems to provide real-time visibility to management.

Spearheaded digital marketing campaigns, designed operational processes for travel packages, and negotiated supplier contracts. Utilized project management tools to track milestones and improve service delivery.

Streamlined recruitment and onboarding processes, maintained personnel records, and collaborated with teams to manage project timelines. Prepared HR reports to support management decisions and coordinated team-building activities.

Managed and updated staff files and HR databases, ensuring accuracy and compliance with labor regulations. Generated headcount, leave, and payroll support reports, and coordinated onboarding for new staff.

Managed client travel plans, implemented feedback processes, and provided advisory services on travel compliance. Trained new staff on customer service best practices.

Coordinated travel logistics with airlines, hotels, and local guides for individual and group clients. Managed client communication, quotations, invoices, and booking documentation, ensuring accurate financial records.

Developed relationships with suppliers, monitored project deliverables for group travel bookings, and conducted market research for service improvements. Coordinated promotional activities to enhance sales.

Pursuing a Master of Science in Project Management, focusing on advanced project planning, stakeholder coordination, and operational efficiency.

Completed a Bachelor's Degree in Tourism Management, gaining knowledge in travel consultancy, customer service, and tourism marketing.