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Sharleen Amanda Thomas

@sharleenamandathomas

Cafe Manager with 7 years' education leadership, delivering great service, training teams, and smooth daily operations.

Malaysia
Message

What I'm looking for

I’m looking for a role where I can lead day-to-day operations, train and support staff, and use strong communication to deliver excellent customer experiences—bringing together my hospitality management background and education leadership mindset.

I’m a versatile professional with 7 years of experience in early childhood education, building strong skills in child development, communication, and classroom management. After leaving education to focus on family and management responsibilities, I strengthened my administration and social media capabilities through hands-on business support.

Today, I work as a Cafe Manager, progressing from Cafe Supervisor. I oversee daily operations including basic accounting, bookkeeping, inventory control, and purchasing, while also handling staff recruitment, onboarding, training, and scheduling.

In addition to operational leadership, I manage social media marketing, menu planning, and promotional activities to drive customer engagement and sales. I’m known for working well under pressure, being a quick learner, and adapting effectively across changing environments.

Before hospitality, I was a Preschool Teacher where I planned and conducted lessons for children aged 2 to 6, focusing on phonics and English language activities, including the Jolly Phonics program. I also prepared after-school English lessons for 6-year-olds and served as a Language Parents’ Liaison during my tenure.

Experience

Work history, roles, and key accomplishments

GB
Current

Cafe Supervisor & Manager

Garnet F & B

Oct 2023 - Present (2 years 9 months)

Oversee daily cafe operations including basic accounting/bookkeeping, inventory control, and purchasing of supplies. Manage customer service, staff recruitment/onboarding, training, scheduling, and run social media/menu planning to drive customer engagement and sales.

Education

Degrees, certifications, and relevant coursework

University of Portsmouth logoUP

University of Portsmouth

Master of Science in Educational Leadership, Educational Leadership

2015 - 2017

Completed an MSc in Educational Leadership at the University of Portsmouth (2015–2017), building classroom management and leadership skills in education.

Tech stack

Software and tools used professionally

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