Shaquanta Parson

Ensures a safe, healthy, and nurturing environment for 2-year-olds while creating an engaging classroom where children learn, play, and grow. Supports social and emotional development using STEAM learning and the Creative Curriculum and communicates with families through the center app.

Empowers students to learn and participate by following lesson plans and maintaining a disciplined learning environment. Adapts teaching methods and instructional materials to support students’ varying needs and interests.

Conducted psychosocial assessments and collaborated with healthcare teams to develop personalized care plans that improved resident outcomes. Developed discharge plans and advocated for resident rights to support smooth transitions and high-quality, respectful care.

Reviewed and verified prospective student applications, researched discrepancies, and followed up to resolve missing or inaccurate information. Interviewed applicants, supported recruitment goal-setting, and guided students with employment preparation and job placement.

Carried a caseload of approximately 20 at-risk clients, providing counseling, daily life skills support, and assistance to access essential resources. Conducted face-to-face contacts with children, families, and providers and supported safety, permanency, and well-being efforts.

Handled customer inquiries to deliver accurate, satisfactory resolutions while managing challenging interactions with a calm, supportive approach. Updated customer accounts, improved billing clarity, mentored new representatives, and helped strengthen customer loyalty through effective problem-solving.

Earned an M.A. in Human Services in 2022.

Completed graduate coursework in Human Resource Management in 2019.

Earned a B.S. in Sociology in 2016.

Graduated with a High School Diploma in 2012.

Completed training in the Medical Administrative Assistant program and is awaiting the certification test.