Shaon Mondal

I’m a BBA student with 4+ years of experience in digital operations, customer support, and team coordination. I’ve managed an active online community of over 10,000 members while keeping onboarding and support running smoothly.

I’m proud of delivering 100% accuracy in daily reporting and data verification across 4 years. I also resolved 500+ complex user issues, supporting high user satisfaction and retention.

As an Operations & Community Lead (Remote), I managed daily digital operations, ensured smooth user onboarding, and coordinated support coverage. I monitored platform activity to detect policy violations, spam, and fraud immediately, then generated daily and weekly performance reports using MS Excel and Google Sheets. I also drafted professional announcements and communications in English and Bengali and worked with cross-functional teams to resolve technical issues efficiently.

In my role as a Digital Engagement Specialist (Remote), I served as the primary point of contact for customer inquiries and support tickets. I maintained digital records to ensure data integrity, and I supported sales by identifying potential leads through community engagement. I’m adaptable and ready for administrative, operational, or customer-facing roles where clear communication and dependable execution matter.