Open to opportunities

Shahoriar Sazid Rafi

@shahoriarsazidrafi

Message

Operations and engagement professional bridging technology, teams, and client success.

Bangladesh

Message

What I'm looking for

I am seeking a role where I can combine operations, client engagement, and technical coordination to drive efficient processes, client satisfaction, and team development in a collaborative, growth-oriented environment.

I am an operations and engagement professional with a BSc in Computer Science and hands-on experience leading teams, managing client relationships, and delivering digital solutions. I began my career in a web firm and progressed to leadership roles in operations and client engagement.

As COO at a graphics/IT firm, I coordinated client collaboration, quality control, and team training; later I served as Junior Engagement Manager driving social and digital strategies for leading clients. Currently I support payroll coordination and customer service, resolving payment issues by liaising with technical teams and stakeholders.

I combine technical familiarity (SQL/MySQL, Java, C/C++, C#, WordPress/Wix) with strong communication and problem-solving skills, and I am motivated to align technology with business needs to deliver measurable results.

Experience

Work history, roles, and key accomplishments

Current

Payroll Coordinator

Current

C & T Homecare

Aug 2023 - Present (2 years 5 months)

Manage caregiver and patient payroll inquiries, coordinate with technical teams and authorities to resolve payment issues, and provide recommendations to ensure timely payment processing.

Payroll Support Customer Service Escalation Management Process Improvement Collaboration

Junior Engagement Manager

X-Solutions

Oct 2021 - Aug 2023 (1 year 10 months)

Planned and executed digital and social media strategies for clients to increase reach and maintain market presence, supporting campaigns for leading Bangladeshi companies.

Digital Marketing Social Media Strategy Campaign Planning Client Management Content Strategy Trend Analysis

Chief Operating Officer

Prem-IT

Oct 2019 - Oct 2022 (3 years)

Led client collaboration, quality assurance, and team training for graphics projects, ensuring deliverables met client requirements and internal standards.

Operations Management Client Relations Quality Assurance Team Leadership Training Project Coordination

Education

Degrees, certifications, and relevant coursework

Independent University, Bangladesh

Bachelor of Science, Computer Science

2014 - 2019

Completed a Bachelor of Science in Computer Science at Independent University, Bangladesh, focusing on core computing subjects and practical projects.