Looking for a job

Shantell Smith

@shantellsmith1

Message

I guide prospective students and clients through decisions, enrollment processes, and goal-driven next steps.

United States

Message

What I'm looking for

I'm looking to guide prospective online students through inquiry, application, and enrollment while using consultative advising, relationship building, proactive follow-up, and cross-functional coordination.

I lead Training 4 Life, guiding adult clients through goal clarification, decision-making, action planning, and high-touch follow-up during life, wellness, and career transitions.

I've also led operations and programs across Operation Faith, The Paragon Partnership, S.O.N.S. Outreach, and Fulton County DFCS, coordinating services, documentation, stakeholder relationships, and participant-centered support.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations / Board Member

Current

Operation Faith

Jan 2026 - Present (9 months)

Coordinates program priorities, stakeholder communication, and community initiatives. Supports outreach, relationship management, and operational planning.

Program Coordination Stakeholder Communication Relationship Management Documentation Operational Planning

Current

Founder & CEO / Program Director

Current

Training 4 Life

Jan 2019 - Present (7 years 9 months)

Guides adult clients through structured discovery, goal clarification, and action planning during life and career transitions. Manages inquiries, consultations, and ongoing relationship engagement across multiple programs.

Active Listening Needs Assessment Goal Setting Program Coordination Virtual Communication Documentation Microsoft Office CRM Systems

Intern Relationship Manager

S.O.N.S. Outreach

Jan 2015 - Dec 2016 (1 year 11 months)

Facilitated college-readiness and career-exploration activities for students while coordinating relationships among participants, families, and community partners. Supported goal setting and resource navigation.

College Readiness Career Exploration Relationship Management Workshop Delivery Resource Navigation

COO / Director of Programs

The Paragon Partnership

Jan 2012 - Dec 2014 (2 years 11 months)

Led program operations, service delivery, and staff development across community-based initiatives. Coordinated multiple priorities and strengthened participant workflows.

Program Operations Staff Development Stakeholder Communication Documentation Continuous Improvement

Lead Social Services Supervisor

Fulton County DFCS

Jan 2008 - Dec 2011 (3 years 11 months)

Coached and guided professionals through complex cases and policy requirements in a high-accountability environment. Built rapport with diverse individuals and maintained accurate confidential documentation.

Case Management Coaching Policy Compliance Documentation Problem Solving Multidisciplinary Collaboration