Open to opportunities

Neha Thukraan

@nehathukraan

Message

Customer Success professional driving client retention, adoption, and revenue growth.

India

Message

What I'm looking for

I’m looking for a Customer Success role where I can own client outcomes end-to-end—driving onboarding, retention, and adoption while using CRM insights to prevent churn and grow revenue through consultative, cross-functional execution.

I’m a customer-facing professional with 2+ years owning end-to-end client lifecycles—onboarding, relationship building, escalation resolution, and renewal/upsell—across EMEA, NAMER, and ANZ. I’m consultative and empathetic, with a track record of exceeding engagement and revenue targets in fast-paced, process-driven environments.

In Customer Success roles, I’ve managed 800+ hotel accounts across ANZ, driving platform adoption, retention, and account growth. I’ve delivered proactive outreach that hit 80% of quarterly success targets in the first quarter, run CRM-based account health reviews to flag churn risk early, and improved outcomes by building strong SLA and process adherence across teams.

Earlier, I managed 350+ commercial accounts and contributed to pipeline growth through needs-based communication, achieving 150% quota attainment and generating qualified opportunities totaling $17,500. I also combined outbound outreach with event-led engagement to exceed 2024 goals at Whatfix, including a 94% open rate and 20 qualified meetings through cross-functional alignment.

Experience

Work history, roles, and key accomplishments

Senior Sales Dev Rep (ANZ)

Cvent

Nov 2025 - May 2026 (6 months)

Owned an 800+ hotel account portfolio across ANZ, managing onboarding through renewal to drive engagement, retention, and account growth. Served as primary point of contact to partner on platform adoption, run account health reviews, and support SLAs/process adherence to reduce churn and uncover expansion opportunities.

Account Management Customer Retention Onboarding Renewal Management Platform Adoption Revenue Expansion Account Health Client Relationship Management

Sales Development Rep (EMEA)

BrowserStack

Sep 2024 - Mar 2025 (6 months)

Managed engagement across 350+ commercial accounts, using consultative, needs-based communication to nurture relationships and support client commitments. Worked daily in sales tooling to manage the lifecycle, contribute to pipeline, and generate qualified opportunities based on client ROI needs.

Account Engagement Sales Prospecting Opportunity Qualification Pipeline Contribution Quota Attainment Salesforce LinkedIn Sales Navigator SalesLoft ZoomInfo Lusha Apollo

Sales Development Rep (NAMER)

Whatfix Pvt Ltd

Sep 2023 - Sep 2024 (1 year)

Combined outbound outreach with event-led engagement to build a qualified pipeline and meet quarterly/monthly targets. Partnered with Account Executives to drive strategic partnership outcomes, deliver personalized communication, and maintain daily pipeline visibility in Salesforce.

Outbound Outreach Pipeline Management Salesforce Outreach LinkedIn Sales Navigator Highspot Nooks Looker

Education

Degrees, certifications, and relevant coursework

Lovely Professional University

Master of Business Administration, Marketing & HR

2022 - 2024

Activities and societies: LinkedIn Learning (2023): Sales Channel Management; Email Marketing (Strategy & Optimization); Integrated Marketing Communication Strategies.

Earned a Master of Business Administration with a focus on Marketing and HR from Lovely Professional University. Completed LinkedIn Learning coursework in marketing channel management and email marketing strategy (2023).