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Shantanu Atri

@shantanuatri

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Associate Product Manager at FRETRON PVT. LTD. who owned CJ Darcl’s seven-module TMS implementation.

India

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At FRETRON PVT. LTD., I managed client-facing TMS customization from discovery and solution documentation through testing, UAT, and rollout. I owned delivery of CJ Darcl’s custom TMS across seven modules.

I worked with enterprise stakeholders to document requirements and shape solution designs, then authored functional test cases and coordinated client UAT. I also supported defect closure with engineering teams before release.

At TRAQO.IO, I led three Customer Success executives and achieved 100% account retention during my team-lead tenure. I revamped TMS workflows across 100+ enterprise accounts, reducing order-processing time by 25%.

Earlier at TRAQO.IO and FLEETX.IO, I supported enterprise discovery, onboarding, configuration, training, and account operations for logistics and manufacturing clients. At TRAQO.IO, I managed 50+ accounts and contributed to a 15% improvement in client retention within six months.

Experience

Work history, roles, and key accomplishments

Associate Product Manager

Fretron Pvt. Ltd.

Nov 2024 - Jul 2026 (1 year 8 months)

Managed client-facing TMS customization from requirement discovery through UAT and rollout. Owned delivery of a custom Transportation Management System for CJ Darcl and coordinated multi-portal delivery across four portals.

TMS Requirement Discovery Solution Design BRD UAT Go Live Agile Scrum Azure DevOps ClickUp Change Control

Team Lead – Customer Success

Traqo.io

Apr 2024 - Sep 2024 (5 months)

Led and mentored three Customer Success executives, achieving 100% account retention. Revamped TMS implementation workflows across 100+ accounts, reducing order-processing time by 25%.

Customer Success Team Leadership TMS Process Improvement Account Health Stakeholder Management

Key Account Manager

Traqo.io

Nov 2021 - Mar 2024 (2 years 4 months)

Managed 50+ logistics and manufacturing accounts, serving as primary client contact. Supported pre-sales discovery, led onboarding and implementation, and contributed to a 15% improvement in client retention.

Account Management Pre Sales Solution Consulting Onboarding Implementation Training Retention Invoicing

Key Account Executive

Fleetx.io

Jan 2020 - Oct 2020 (9 months)

Implemented new client accounts through platform configuration, workflow customization, and training. Managed 12–15 enterprise accounts and coordinated on-site MIS executives.

Onboarding Configuration Training Account Management MIS Field Operations