Shannon Browne
@shannonbrowne
Customer service and office administrator delivering organized, reliable support and strong communication.
What I'm looking for
I am a friendly, adaptable and highly organised customer service and administrative professional with proven experience supporting customers, processing orders, and managing administrative tasks accurately.
Having recently relocated to the Netherlands, I bring hands-on clerical experience from healthcare, HR, finance and retail support roles, where I handled appointments, contracts, invoices, records and front-of-house customer enquiries.
Key achievements include acting as first point of contact for patient queries at a hospital, coordinating scheduling across departments, and maintaining confidential personnel and financial documentation during HR and finance placements.
I am reliable, stress-resistant and a fast learner of new software, with certifications in manual handling, fire safety, cyber security awareness and GDPR; I seek a long-term role in an international company where I can apply structured workflows and people-focused service.
Experience
Work history, roles, and key accomplishments
Clerical Officer
Bon Secours Hospital
Nov 2024 - Aug 2025 (9 months)
Served as first point of contact for patient queries, processed appointments and updated digital systems, and typed clinical letters while coordinating scheduling across departments to improve administrative efficiency.
Customer Support Agent
Castleisland Computers & Phones
Jun 2022 - Apr 2023 (10 months)
Assisted customers with queries and complaints, logged repairs and updated customer records, and processed orders while managing front-of-house communication and inventory control.
Office Administrator
TLI Group
Oct 2021 - May 2022 (7 months)
Managed personnel files, recruitment administration and internal communications in HR, and processed invoices, expenses and finance documentation while maintaining accurate records and spreadsheets.
Education
Degrees, certifications, and relevant coursework
Kerry College of Further Education
QQI Level 5 Certificate, Office Administration
2021 - 2022
Completed a QQI Level 5 Certificate in Office Administration covering text production, word processing, spreadsheets, bookkeeping, administration, and work experience.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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