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Shannon Browne

@shannonbrowne

Customer service and office administrator delivering organized, reliable support and strong communication.

Netherlands
Message

What I'm looking for

I am seeking a long-term role in an international company where I can apply strong multitasking, structured workflows, and people-focused service while progressing my administrative career.

I am a friendly, adaptable and highly organised customer service and administrative professional with proven experience supporting customers, processing orders, and managing administrative tasks accurately.

Having recently relocated to the Netherlands, I bring hands-on clerical experience from healthcare, HR, finance and retail support roles, where I handled appointments, contracts, invoices, records and front-of-house customer enquiries.

Key achievements include acting as first point of contact for patient queries at a hospital, coordinating scheduling across departments, and maintaining confidential personnel and financial documentation during HR and finance placements.

I am reliable, stress-resistant and a fast learner of new software, with certifications in manual handling, fire safety, cyber security awareness and GDPR; I seek a long-term role in an international company where I can apply structured workflows and people-focused service.

Experience

Work history, roles, and key accomplishments

CP

Customer Support Agent

Castleisland Computers & Phones

Jun 2022 - Apr 2023 (10 months)

Assisted customers with queries and complaints, logged repairs and updated customer records, and processed orders while managing front-of-house communication and inventory control.

Education

Degrees, certifications, and relevant coursework

KE

Kerry College of Further Education

QQI Level 5 Certificate, Office Administration

2021 - 2022

Completed a QQI Level 5 Certificate in Office Administration covering text production, word processing, spreadsheets, bookkeeping, administration, and work experience.

Tech stack

Software and tools used professionally

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