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Shannon Broughton

@shannonbroughton

Administrative professional and owner of SouthernSass Florals, growing revenue and customer retention while managing daily operations.

United States

Message

At SouthernSass Florals, I grew and managed my floral business, increasing revenue and customer retention. I oversee budgeting, purchasing, scheduling, and daily operations.

As an Administrative Assistant to Owner at Ace Handyman Services Citrus & Ocala, I supported daily operations and coordinated technician schedules, service appointments, and job timelines. I also prepared estimates and invoices and assisted with bookkeeping and account reconciliation.

Earlier, I managed calendars, meetings, and travel at University of Kentucky Athletic Association, and handled office operations, accounts, and reporting at Broughton’s Glass Service, Inc. I also installed and repaired glass there.

Experience

Work history, roles, and key accomplishments

Current

Owner

Current

SouthernSass Florals

Nov 2015 - Present (10 years 11 months)

Grew and managed floral business, increasing revenue and customer retention. Oversaw budgeting, purchasing, scheduling, and daily operations, and built strong client/vendor relationships.

Business Management Budgeting Purchasing Scheduling Customer Service Invoicing Vendor Relations

Administrative Assistant to Owner

Ace Handyman Services Citrus & Ocala

Mar 2025 - Mar 2026 (1 year)

Supported owner in daily operations, improving workflow efficiency and organization. Coordinated technician schedules, service appointments, and job timelines, and managed client communications.

Scheduling Client Communication Invoicing Bookkeeping CRM Data Management Quickbooks

Childcare Provider

Self-Employed

May 2006 - Jan 2023 (16 years 8 months)

Managed daily care for children, ensuring safety and structured development. Developed educational activities and maintained schedules, and communicated with parents.

Child Development Educational Activities Scheduling Communication Skills

Administrative Assistant

University of Kentucky Athletic Association

Aug 1997 - Jul 2001 (3 years 11 months)

Managed calendars, meetings, and travel for staff. Coordinated events and maintained confidential records, and prepared reports, spreadsheets, and presentations.

Calendar Management Travel Coordination Event Planning Confidentiality Reporting Spreadsheets Presentation Skills

Office Manager / Glass Glazer

Broughton's Glass Service, Inc.

Mar 1992 - Jul 1997 (5 years 4 months)

Managed office operations, accounts, and reporting. Coordinated schedules, projects, and customer communication, and installed and repaired glass while maintaining quality standards.

Office Management Accounting Reporting Scheduling Project Coordination Client Communication Glass Quality Assurance