Open to opportunities

Carolyn D

@carolynd1

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Organized administrative assistant with strong accounting and customer service skills.

United States

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What I'm looking for

I am looking for a role that values organization and customer service, with opportunities for growth.

I am an organized and highly motivated Administrative/Accounting Assistant with over a decade of experience in customer service and office management. My background includes roles in diverse environments, from running my own pottery studio to supporting travel agents in a busy office setting. I pride myself on my ability to communicate effectively and solve problems efficiently, ensuring that both clients and colleagues receive the best possible support.

Throughout my career, I have developed a strong skill set in accounting and administrative tasks, including bookkeeping, payroll, and data entry. My experience with QuickBooks and Microsoft Office has equipped me to handle various financial responsibilities, while my role as a Summer Camp Instructor has honed my planning and organizational skills. I am passionate about creating positive experiences for customers and thrive in environments where I can contribute to team success.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Hicks Risk

Oct 2017 - Sep 2021 (3 years 11 months)

Organized and managed schedules, directing communications via phone and email. Mapped and planned routes for agents' workdays, utilizing Microsoft Word and Excel for data entry.

Scheduling Email Communication Route Planning Microsoft Word Microsoft Excel Data Entry

Owner/Operator

Family Clay Time Pottery Studio

Aug 2007 - Aug 2017 (10 years)

Managed customer service, bookkeeping, and payroll using QuickBooks. Handled accounts payable and accounts receivable, and planned and taught weekly arts and crafts projects as a summer camp instructor.

Customer Service Quickbooks Bookkeeping Payroll Accounts Payable Accounts Receivable Event Planning Arts And Crafts Instruction

Operational Supervisor

Liberty Travel

Mar 1989 - Mar 1998 (9 years)

Provided back-of-house support to agents and surrounding offices, including ticketing, accounts receivable, and documentation for packages. Managed accounts payable/receivable and booked vacation packages, issuing airline tickets, exchanges, and refunds using the Sabre system.

Ticketing Accounts Receivable Accounts Payable Customer Service Sabre Documentation Refunds

Ticket Agent

Continental Airlines

Feb 1988 - Mar 1989 (1 year 1 month)

Scheduled reservations, printed tickets, and checked in passengers using the Sabre system. Managed operations including meal counts, boarding, and ticket collection, while providing excellent customer service.

Scheduling Passenger Check In Sabre Operations Management Customer Service