Crystal User

Coordinate schedules, calendars, meetings, and travel arrangements for a contractor-focused business. Serve as primary point of contact for customer inquiries, scheduling requests, service details, and issue resolution.

Assisted customers with plant selection, product recommendations, transactions, and inventory inquiries. Maintained organized product displays and monitored inventory health to ensure high store presentation standards.

Planned and adapted instruction based on ongoing progress evaluations, assessments, and learning needs. Maintained spreadsheets and documentation to track performance metrics and identify areas for improvement.

Provided front-line customer service, processing orders, payments, and resolving service complaints professionally. Assisted clients with online ordering systems and digital troubleshooting to ensure smooth transactions.

Pursued studies in Administration and Small Business Management from 2016 to 2018.

Graduated with a High School Diploma in June 2015.