At Sutherland Global, I managed full-cycle recruiting across healthcare, insurance, customer service, IT, and travel support. I maintained a 99% first-day show rate on assigned requisitions.
I learned unfamiliar roles by reviewing their duties, systems, manager feedback, and interview results. I used that understanding to shape screening questions and candidate communication, helping maintain a 60–75% hiring manager selection rate.
I combined three Smartsheet interview trackers into one view of candidate feedback across departments. I also managed 10–15 open requisitions at a time and conducted about 25–30 interviews each week.
Earlier, I managed remote customer service teams at Sitel – Capital One Program and G5Live, and oversaw customer service and e-commerce operations at Southern Tots. My experience also includes Tier II technical support at Convergys.
