Shanith Fernando
@shanithfernando
Mechanical Engineering graduate and Process Analyst at HCLTech, experienced in client billing and backend documentation.
Sri LankaWhat I'm looking for
At HCLTech, I managed the client billing process and backend documentation, with a focus on accuracy, compliance, and efficiency. I also supported process improvements.
At Startec Inc, I handled customer inquiries by phone, email, and chat, working to resolve issues and maintain customer satisfaction. I used Salesforce in this work.
I earned a Higher National Diploma in Mechanical Engineering from De Montfort University and am pursuing a Bachelor of Engineering in Mechanical Engineering at the University of Wolverhampton. I’m looking to apply my engineering knowledge to practical solutions while continuing to learn and develop.
Experience
Work history, roles, and key accomplishments
Managed client billing process and backend documentation with a focus on accuracy, compliance and efficiency while supporting process improvements and collaborating with cross-functional teams.
• Handled Customer inquiries via phone, email and chat, ensuring prompt and effective issue resolution while maintaining high levels of professionalism and customer satisfaction. Experience in Salesforce.
Worked as Customer Service Representative at Startec Inc, Colombo.
Education
Degrees, certifications, and relevant coursework
University of Wolverhampton
Bachelor of Engineering - BE, Mechanical Engineering
2025 -
Skills College of Technology
Higher National Diploma, Mechanical Engineering
De Montfort University
Higher National Diploma, Mechanical Engineering
2022 - 2024
St. Joseph Vaz College
2008 - 2022
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Salary expectations
Social media
Job categories
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