Wageesha Liyanaarachchi
@wageeshaliyanaarachc
Process Analyst at HCL TECHNOLOGIES SRI LANKA who resolved process issues for global clients.
Sri LankaWhat I'm looking for
At HCL TECHNOLOGIES SRI LANKA, I supported global clients by resolving process issues and identifying root causes. I recommended improvements to enhance service quality.
At WNSGLOBALSERVICES, I managed end-to-end invoice processing, handled billing and payment queries, and supported month-end close activities.
At MERCANTILE INVESTMENT PLC, I provided assistance to customers and internal staff. I hold a BSc (Hons) Global Business Management (Marketing) from NORTHUMBRIA UNIVERSITY, UK.
Experience
Work history, roles, and key accomplishments
Supported global clients by resolving process issues with clear and professional communication. Identified root causes and recommended improvements to enhance service quality.
Managed end-to-end invoice processing, ensuring accuracy, compliance with company policies and timely posting and payment. Handled internal and external queries, coordinated with clients to resolve billing, payment and account-related issues efficiently.
Account Assistant
Janet Lanka (Pvt) Ltd
Jan 2021 - Dec 2021 (11 months)
Assisted with accounting tasks and supported financial operations.
Operational Assistant
Mercantile Investment PLC
Jan 2019 - Dec 2020 (1 year 11 months)
Provided professional assistance to customers and internal staff. Communicated effectively with management and teams to ensure smooth workflow.
Education
Degrees, certifications, and relevant coursework
Northumbria University
BSc (Hons), Global Business Management
2024 -
Pursuing a BSc (Hons) in Global Business Management with a focus on Marketing.
Business Management School
Graduate Diploma, Management
2023 - 2024
Completed a Graduate Diploma in Management.
Business Management School
Certification, Business Management
2022 - 2023
Earned a Certification in Business Management.
NIBM
Certification, Computer Science
2018 - 2019
Earned a Certification in Computer Science.
Cambridge International Examinations
G.C.E O/L, General Education
2018 - 2018
Completed G.C.E O/L Cambridge Exam with subjects including Principles of Accounting, Economics, and English Language.
Cambridge International Examinations
G.C.E A/L, General Education
2016 - 2016
Completed G.C.E A/L Cambridge Exam with subjects including Business Studies and Accounting.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Salary expectations
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