Open to opportunities

Shanika Thomas

@shanikathomas

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Resourceful education and administrative professional with strong customer-service skills.

United States

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What I'm looking for

I seek a role leveraging administration, customer support, and education experience in a collaborative, organized team that values growth and strong operational processes.

I am a resourceful and adaptable professional with experience across education, customer service, insurance, and administrative support. I consistently manage records, resolve complex issues, and foster positive environments for students, clients, and staff.

In management roles I have overseen daily operations including inventory, financial deposits and scheduling, negotiated vendor contracts, and trained new hires to improve team performance and retention. In insurance customer service I assisted clients with policy changes, processed claims and maintained 100% compliance while improving resolution turnaround.

As an education professional I supported classroom instruction as a Head-Start assistant teacher and substitute teacher, implementing lesson plans, supervising children, and maintaining attendance and progress records to promote readiness for kindergarten.

I bring strong organizational skills, attention to detail, and the ability to thrive in fast-paced, high-responsibility roles while using tools such as Microsoft Office and Google Workspace to support administrative and documentation tasks.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Turner Management Company

Jan 2022 - Present (4 years 1 month)

Oversaw daily operations including inventory, financial deposits, scheduling, and vendor negotiations; trained new hires and maintained financial accuracy to ensure operational compliance.

Operations Management Staff Training Inventory Management Scheduling Compliance Customer Service

Sales Representative

State Farm

Jan 2019 - Dec 2021 (2 years 11 months)

Assisted clients with policy changes and claims processing while maintaining 100% compliance and improving resolution turnaround times and client retention.

Insurance Processing Customer Service Policy Administration Claims Management Compliance Record keeping Communication

Head Start Assistant Teacher

Phyl's Academy

Jan 2019 - Dec 2020 (1 year 11 months)

Assisted lead teachers with lesson planning and implementation for toddlers and pre-K, supervised classroom activities, and applied child development strategies to promote readiness for kindergarten.

Early Childhood Education Lesson planning Classroom Management Child Development Team Collaboration

Substitute Teacher

Discovery Montessori School

Jan 2018 - Dec 2019 (1 year 11 months)

Delivered lesson plans and maintained engaging learning environments for classes up to 13 students while compiling and maintaining attendance and progress reports per school policies.

Classroom Management Attendance Reporting Communication

Education

Degrees, certifications, and relevant coursework

University of West Georgia

Bachelor of Science, Early Childhood Education

Pursuing a Bachelor of Science in Early Childhood Education; coursework and practical training focused on child development and classroom instruction.