shani forbes

At Lucidworks, I manage a $5.8M ARR portfolio of enterprise SaaS customers across commercial and public-sector organizations. I own strategic success planning, adoption, retention, technical initiatives, and stakeholder relationships throughout the customer lifecycle.

I lead complex platform implementations, upgrades, and modernization initiatives, assessing environments, technical requirements, connectors, integrations, and migration dependencies. I partner with customer technical teams, Solutions Engineering, and Professional Services to align APIs, platform configurations, and workarounds with customer needs.

I expanded an initial EMEA site-search deployment into North America and APAC while extending adoption into an additional e-commerce use case. I also identified growth opportunities that generated $286K in additional ARR and $180K in Professional Services revenue in Q2 2025.

Previously, I built onboarding and enablement programs, delivered customer webinars and office hours, analyzed customer trends in Tableau, and supported technical issue resolution across Product, QA, Support, and Customer Success teams. I hold CompTIA Security+ certification and am pursuing AWS Certified Solutions Architect - Associate.