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@shanicechambers
Customer success specialist with expertise in technical support and onboarding.
I am a dedicated customer success specialist with a strong background in technical support and onboarding. My experience spans various roles where I have successfully led the implementation of transition plans and collaborated with cross-functional teams to enhance service delivery outcomes. I thrive on advocating for client needs and ensuring seamless adoption of support programs.
Throughout my career, I have honed my skills in process optimization and client relationship management. At Irie Homes Realty Co. Ltd., I implemented internal processes that significantly reduced errors and improved document management efficiency. My ability to conduct customer information sessions and maintain strong client communications has consistently resulted in high customer satisfaction.
In my previous roles, I have demonstrated my problem-solving abilities by delivering technical support and resolving client issues efficiently. My experience with CRM tools and ticketing systems has equipped me to handle escalated cases and provide valuable feedback on process improvements. I am passionate about leveraging my skills to contribute to a dynamic team focused on enhancing customer experiences.
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Work history, roles, and key accomplishments
Ability New Brunswick
Nov 2024 - Mar 2025 (4 months)
Led implementation of transition plans, coordinating with stakeholders to ensure seamless adoption of support programs. Assisted clients in navigating government systems and applications, providing hands-on guidance and troubleshooting issues.
Irie Homes Realty Co. Ltd.
Feb 2018 - Oct 2023 (5 years 8 months)
Oversaw implementation of internal processes and process improvements that reduced errors. Conducted customer information sessions and data entry for property sales, ensuring streamlined processing through the purchase lifecycle.
Sutherland Global Services
Mar 2022 - Jun 2022 (3 months)
Delivered technical and account support for a marketplace platform, resolving client issues with efficiency. Utilized CRM tools to document and track customer interactions and ensure follow-through on resolutions.
IBEX Global Jamaica
Feb 2020 - May 2020 (3 months)
Provided first-level technical troubleshooting, assisting customers with phone system issues. Documented technical inquiries and collaborated with engineering teams to resolve escalated concerns.
Degrees, certifications, and relevant coursework
Bachelor of Science, Psychology
Job Certificate, Web Development
Software and tools used professionally
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