Shandu Sibada

I am a dedicated customer support professional with over four years of experience providing technical support across phone, email, and chat channels. I focus on clear communication, timely resolution, and escalating complex issues when needed to protect customer satisfaction.

I have supported customers for international companies including Instacart (USA), Direct Ferries (UK), and Stanley1913 (USA), using customer support software and troubleshooting product- and booking-related problems. My work emphasizes driving loyalty through consistent, positive interactions.

I hold a GED and certifications including Fundamentals of Digital Marketing and Systems Development NQF Level 5, which support my technical understanding and digital communication skills. I also maintain reliable remote-work resources such as a personal computer, headset, fiber internet, vehicle for travel, and backup power.

I bring strong escalation management, social media management, and product-information skills, and I am passionate about delivering top-notch customer experiences in fast-paced, customer-facing environments.