SGShandrika Grayson
@shandrikagrayson
Patient scheduling specialist with 15 years healthcare experience improving patient flow.
United StatesWhat I'm looking for
I am a patient-focused scheduling specialist with 15 years of healthcare experience transitioning from pharmacy technician roles into patient access and scheduling. I bring deep familiarity with medical terminology, insurance verification, and high-volume patient interactions.
In prior roles I managed appointment scheduling, registration, referral coordination, and insurance benefit verification while using EMR systems such as Epic and Cerner. I have a proven record of improving patient flow and reducing scheduling conflicts by 56%.
My background includes accurate prescription processing, claims submission, inventory control, and pharmacy operations support, along with formal pharmacy technician training and state licensure. I emphasize clinical accuracy, data integrity, and compassionate patient communication in every interaction.
I seek to leverage my scheduling, insurance knowledge, and system proficiency to support efficient access and smoother patient experiences for providers and care teams.
Experience
Work history, roles, and key accomplishments
Patient Scheduling Representative
Relate Care
Sep 2025 - Present (5 months)
Managed scheduling, registration, and insurance verification for multiple providers, improving patient flow and reducing scheduling conflicts by 56%. Coordinated referrals and maintained accurate EMR records while resolving high-volume scheduling issues.
Pharmacy Technician
Premier Pharmacy
Sep 2023 - Jun 2024 (9 months)
Processed and dispensed over 50 prescriptions daily with exact accuracy, performed inventory management, and verified patient benefits with insurers to ensure accurate billing and medication access.
Pharmacy Technician
PharMerica
Dec 2010 - May 2012 (1 year 5 months)
Handled dispensing of over 50 prescriptions daily, supported daily pharmacy operations and administrative tasks, and contacted insurers to verify patient benefits to facilitate accurate claims processing.
Pharmacy Technician Intern
Central Pharmacy
Oct 2010 - Dec 2010 (2 months)
Prepared and submitted insurance claims, managed inventory and stock rotation, resolved drug count discrepancies, and maintained organized pharmacy work areas to support accurate dispensing.
Education
Degrees, certifications, and relevant coursework
Heritage College-Little Rock
Certificate, Pharmacy Technician
2010 - 2010
Grade: B (GPA: 89.3)
Completed 54.0 hours in the Pharmacy Technician program, earning a Certificate for Academic Excellence for the module running 2010-07-19 to 2010-10-22 with a grade of B and GPA 89.3.
Arkansas State Board of Pharmacy
Pharmacy Technician Permit, Pharmacy Technician Licensing
2010 - 2010
Issued Pharmacy Technician Permit on 2010-06-25 by the Arkansas State Board of Pharmacy.
Shorter College
Some college coursework, General Studies
Pursued general studies at Shorter College in North Little Rock, AR.
Availability
Location
United StatesAuthorized to work in
Job categories
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