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Prophetess East

@prophetesseast

Healthcare scheduling and clinical coordination specialist with 5+ years managing nurse schedules, orders, and HIPAA-compliant patient care.

United States

Message

What I'm looking for

I’m looking for a healthcare scheduling or clinical coordination role where I can own high-volume nurse/patient scheduling, interpret orders, resolve escalations, and keep operations HIPAA-compliant while partnering across care teams.

I’m a Healthcare Scheduling and Clinical Coordination Specialist with 5+ years of experience coordinating nurse scheduling, patient visits, and home infusion staffing operations. At Option Care Health, I coordinated multi-disciplinary care across clinical disciplines, interpreted physician orders, and ensured appropriate staffing coverage based on acuity, geography, and clinician availability.

I’m a trusted escalation resource and informal team lead for complex scheduling challenges, handling high-volume workflows while maintaining strict HIPAA and PHI compliance. I also strengthen operational continuity by resolving scheduling conflicts with patients, nurses, and nursing agencies, generating scheduling reports, and guiding peers with workflow best practices—along with experience in high-volume pharmacy workflow support and daily retail operations.

Experience

Work history, roles, and key accomplishments

Patient Scheduler

Option Care Health

Jun 2021 - Dec 2025 (4 years 6 months)

Coordinated nurse scheduling and patient visits for home infusion services across multiple disciplines, interpreting physician orders to align care protocols and staffing needs. Served as the primary escalation point for coverage conflicts, communicating with patients, clinicians, and agencies while maintaining strict HIPAA/PHI compliance.

Home Infusion Scheduling Interpreting Physician Orders Patient Care Coordination Multi Disciplinary Scheduling HIPAA Microsoft Excel

Pharmacy Technician

Pharmscript Pharmacy

Apr 2019 - Apr 2021 (2 years)

Facilitated communication between long-term care facilities and pharmacists to support accurate, timely medication processing. Managed high-volume prescription clarifications (150+ requests daily), resolving discrepancies and escalating complex issues while maintaining meticulous documentation accuracy.

Prescription Escalations Data Entry Interpersonal Communication Multi Line Phone Systems

Assistant Manager

Avenue Stores

Aug 2018 - Sep 2019 (1 year 1 month)

Led daily store operations, training and mentoring staff to meet performance, quality, and customer service standards. Managed scheduling, inventory, vendor coordination, safety compliance, and daily cash reconciliations while analyzing sales data to support merchandising and promotional decisions.

Shift Scheduling Inventory Management Sales Analysis Vendor coordination Safety Compliance Performance Management