Open to opportunities

Shana Turner

@shanaturner

Message

I plan seamless Disney vacations and deliver customer-focused travel experiences.

United States

Message

What I'm looking for

I'm looking to use my Disney travel planning, customer service, and team leadership experience to create smooth, memorable client experiences while helping customers find the best value for their trips.

I'm booking complex Disney vacation packages at MickeyTravels, including theme park tickets, resort stays, dining plans, and seasonal party admissions. I monitor active promotions to apply discounts and save clients money while creating park strategies that reduce ride wait times for families.

I've maintained my College of Disney Knowledge graduation certification annually and bring prior Disney experience as a College Program and seasonal cast member, where I provided customer service, managed daily cash, supported inventory, and upheld Disney standards.

My background also includes office operations with the County of Washington, retail leadership at Hobby Lobby, and child development support at Creative Minds Learning Center. I've trained staff, scheduled teams, managed confidentiality, tracked budgets, investigated discrepancies, and communicated with customers, attorneys, judges, parents, and employees.

Experience

Work history, roles, and key accomplishments

Current

Travel Advisor

Current

MickeyTravels, LLC

Jan 2025 - Present (1 year 7 months)

Book complex Disney packages including theme park tickets, resort stays, and dining plans. Promoted add-ons like Memory Maker, Park Hopper tickets, and seasonal party admissions.

Resort Bookings Memory Maker Park Hopper Seasonal Party Admissions Park Strategies College Of Disney Knowledge

Deputy Register of Wills and Clerk of the Orphans' Court

County of Washington

Jan 2020 - Dec 2021 (1 year 11 months)

Assigned and reviewed work performed by staff, ensuring proper training and confidentiality. Worked directly with attorneys and public to ensure proper recording of documents and investigated discrepancies in filings and receipts.

Staff Management Training Confidentiality Document Recording Liaison

Assistant Store Manager/Department Manager

Hobby Lobby

Jan 2014 - Dec 2020 (6 years 11 months)

Balanced associate workloads, scheduled shifts, and ensured compliance with company standards. Coordinated improvement projects and trained new associates.

Scheduling Compliance Project Coordination Training Confidentiality

Assistant Group Supervisor

Creative Minds Learning Center

Jan 2009 - Dec 2014 (5 years 11 months)

Prepared weekly progress assessments and interacted with children to encourage skill development. Identified individual care needs and maintained a clean environment.

Child Development Video Production

College Program/Seasonal Cast Member

The Walt Disney Company

Jan 2009 - Dec 2012 (3 years 11 months)

Provided customer service and maintained cleanliness of all food areas. Managed daily cash and contributed to inventory management while upholding Disney standards.

Customer Service Cash Management Inventory Management Disney Standards