Rebecca Caples
@rebeccacaples
I create organized, personalized customer experiences through travel research, scheduling, sales, and long-term client relationships.
United StatesWhat I'm looking for
I've built more than 15 years of customer service, scheduling, sales, and client-relations experience across retail, small-business ownership, care, and delivery work.
As owner and business manager of Patchz & Pawz, I managed appointments, client calendars, finances, inventory, daily operations, and customer concerns. I built long-term client relationships through personalized service, consistent communication, and word-of-mouth marketing.
At Petco, I scheduled service appointments, maintained customer records, processed payments, and resolved concerns while managing multiple priorities. My work at Goodwill and Dollar General also strengthened my sales, upselling, cash handling, inventory, team support, and customer-service skills.
I'm pursuing a Travel Advisor role where I can apply my destination research, itinerary planning, organization, and passion for helping clients create memorable vacation experiences.
Experience
Work history, roles, and key accomplishments
Delivered exceptional customer service while managing an independent business schedule. Demonstrated reliability through timely deliveries and effective route planning.
Built strong customer relationships by providing personalized service and addressing individual needs. Scheduled appointments, processed payments, and resolved customer concerns professionally.
Patient Care Assistant
Private Duty Care
Feb 2018 - Dec 2023 (5 years 10 months)
Developed trusted relationships with clients and families through compassionate service. Coordinated transportation and appointment scheduling while maintaining confidentiality.
Customer Service Representative / Sales Associate
Goodwill
Jul 2022 - Mar 2023 (8 months)
Assisted customers with purchases while providing friendly and knowledgeable service. Processed sales transactions accurately and worked collaboratively with team members.
Owner / Business Manager
Patchz & Pawz
Apr 2016 - May 2021 (5 years 1 month)
Owned and managed all aspects of a customer-focused small business. Scheduled appointments, built long-term relationships, managed finances, and resolved customer concerns.
Supervised daily operations while providing outstanding customer service. Trained team members, managed cash handling and inventory, and resolved customer issues.
Education
Degrees, certifications, and relevant coursework
Ultimate Medical Academy
Associate of Science, Medical Billing and Coding
Associate of Science in Medical Billing and Coding, completed in 2024.
American InterContinental University
Associate Degree, Business Administration
Associate Degree in Business Administration, completed in 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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