Open to opportunities

Shanat Peters

@shanatpeters

Message

I lead enterprise transformation programs that improve visibility, operations, and employee experience.

India

Message

What I'm looking for

I'm looking to lead strategic, cross-functional programs where I can translate business strategy into scalable solutions, strengthen governance, improve operations, and deliver measurable outcomes for employees and stakeholders.

At EY, I lead enterprise-wide business transformation and operational-improvement programs across global service functions. I built a centralized project platform for 9,000+ projects, giving leadership real-time visibility into project health, spend, and risk.

I turn strategy and stakeholder feedback into practical delivery roadmaps, dashboards, KPIs, and governance cadences. My work includes leading Voice of Customer programs across India, Argentina, Poland, and the Philippines; launching self-service and new-hire orientation portals; and managing cross-functional CSR programs.

My EY experience also includes global user access management, service delivery, ServiceNow quality improvement, and operational reporting. I'm PMP-certified and bring a data-driven, process-focused approach to improving employee experience and business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Business Program Manager

Current

Apr 2017 - Present (9 years 4 months)

Led enterprise-wide business transformation and operational-improvement programs, partnering with senior leaders to translate strategy into execution across global service functions. Designed and rolled out a centralized Project platform tracking 9,000+ projects, giving leadership real-time visibility into project health, spend, and risk.

Program Management Project Governance Operations Management Stakeholder Management Change Management Event Management Microsoft Office Data Analysis Reporting Strategy Problem Solving Critical Thinking Cross Functional Collaboration

Business Support Engineer

Nov 2013 - Mar 2017 (3 years 4 months)

Managed end-to-end user identity and access provisioning for employees across 120+ countries, ensuring timely onboarding, role-based access, and compliance with organizational access control policies. Played a key role in the global transition to the User Access Management (UAM) platform by driving process discovery and business requirements gathering across 118 countries.

User Identity Access Management User Access Management Process Discovery Business Requirements Gathering Stakeholder Engagement Data Analysis Service Delivery SLA Management

IT Operations Analyst

Nov 2010 - Oct 2013 (2 years 11 months)

Led quality improvement initiatives by auditing ServiceNow tickets, identifying process gaps, and implementing standardized documentation practices. Designed standardized work note templates through cross-functional workshops, improving documentation quality, consistency, and operational efficiency.