Ranjana Banerjee
@ranjanabanerjee
I lead financial technology transformations that improve delivery performance, automation, and operational efficiency.
IndiaWhat I'm looking for
At Kyndryl India, I lead business transformation, process reengineering, and program management across financial and operational delivery. I use automation and AI to improve performance, contributing to $18M in new signings in FY2025 and $575M in annual savings in FY2024.
Previously at IBM India, I managed quality and customer satisfaction for the US financial market, building dashboards, metrics, and improvement strategies using Tableau, ServiceNow, Power BI, and quality analytics. I helped reduce more than 100,000 incidents and deployed available automation across 100+ accounts.
Across 15 years in technology, I’ve worked in service delivery, quality, identity and access management, and airline-process quality. I bring Lean Six Sigma, ITIL, financial analysis, KPI reporting, and data-driven process improvement to complex delivery environments.
Experience
Work history, roles, and key accomplishments
Leading business transformation and process reengineering initiatives, collaborating with cross-functional teams and vendors, and driving financial analysis and leadership reporting. Leveraged automation and AI to generate $18M in new signings and delivered $575M in annual savings.
Managed quality and customer satisfaction for the US financial market, using quality tools and analytics to drive decision-making. Improved NPS response rates and satisfaction scores, and reduced incidents by over 100,000.
Performed predictive analysis for Incident, Problem, and Change management, and developed defect prevention plans to eliminate repetitive issues. Created and published quality reports and metrics.
Worked as a technical professional in Identity and Access Management, focusing on security risk and access management.
Technical Professional
IBM Daksh
Mar 2011 - Nov 2012 (1 year 8 months)
Worked as a technical professional in Identity and Access Management, focusing on security risk and access management.
Quality Analyst
Interglobe Technologies
Sep 2009 - Feb 2011 (1 year 5 months)
Quality analyst for airline processes, handling transactional quality, CAPA, constructive feedback, and COPC. Managed call quality targets.
Education
Degrees, certifications, and relevant coursework
Delhi University
Bachelor of Arts, Arts
Bachelor of Arts degree from Delhi University, completed in 2009.
Indian Institute of Management Kozhikode
FinTech
FinTech program from IIM Kozhikode.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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