DWDennis Wong
@denniswong
Senior product manager driving SaaS growth, AI implementation, and technical product leadership.
AustraliaWhat I'm looking for
I am an international product leader with 15+ years scaling SaaS products across global markets, blending an engineering foundation with pragmatic product strategy. I led initiatives that contributed 70% of a company's 30% YOY subscription revenue growth and scaled platforms from 500 to 3,000+ managed assets.
I deliver technical product management, AI implementation and prompt engineering, and API-driven integrations while collaborating closely with engineering and data science teams. I built intelligent automation systems and designed prompt engineering frameworks using ChatGPT-5 to optimise workflows and decision-making across hundreds of opportunities.
I have a track record of improving conversion, reducing churn, and driving feature adoption—examples include improving customer satisfaction from 3.0 to 4.8, reducing support tickets by 90%, and increasing trial-to-subscription conversion to 40%. I prioritise user-centered design, measurable outcomes, and cross-functional leadership.
Experience
Work history, roles, and key accomplishments
Senior Product Manager
Auctane Pty Ltd
May 2023 - Mar 2025 (1 year 10 months)
Led APAC product team and delivered feature-led localisation that contributed to 70%+ of the company's 30% YOY subscription revenue growth; launched Custom Labels to 100,000+ monthly shipments and reduced support tickets by 90%.
Senior Product Manager
Playground Xyz
Sep 2022 - Mar 2023 (6 months)
Rebuilt the product team and shipped three major initiatives (SSO, onboarding redesign, individual account management) that addressed onboarding friction and cut projected churn from 50% to 25%.
Senior Product Manager
Isentia Pty Ltd
Mar 2022 - Sep 2022 (6 months)
Led data management and algorithm collaborations that improved keyword matching accuracy from ~25% to ~55% and boosted article visibility by 30% through UX and summary presentation changes.
Product Manager
Evergen Pty Ltd
Sep 2020 - Mar 2022 (1 year 6 months)
Led Virtual Power Plant platform growth, increasing trial-to-subscription conversion to 40% and scaling managed assets from 500 to 3,000 (500% growth) with 80% feature adoption across assets.
Senior Product Manager
Fraudwatch International
Sep 2019 - Mar 2020 (6 months)
Drove product expansion for cybersecurity threat intelligence, increasing product range by 40% in six months and halving development effort through targeted SaaS feature implementations.
Product Owner and Senior Business Analyst
MNF Group
Oct 2016 - Sep 2019 (2 years 11 months)
Served as Product Owner for telecommunications software, doubling Family Pack subscriptions in six months and delivering mobile solutions that acquired 50,000 customers for MVNO clients.
Education
Degrees, certifications, and relevant coursework
SAScrum Alliance
Certified Scrum Product Owner, Agile Product Management
2019 - 2019
Obtained Certified Scrum Product Owner (CSPO) credential to validate product ownership and Agile practices.
NPNgee Ann Polytechnic
Diploma, Computer Studies
Completed a Diploma in Computer Studies with emphasis on advanced programming and database systems.
MUMonash University
Bachelor of Computing, Systems Development
Completed a Bachelor of Computing (Systems Development) focused on software engineering and systems design.
Availability
Location
AustraliaAuthorized to work in
Social media
Job categories
Skills
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