Shana Adacul
@shanaadacul
Customer service representative at Concentrix handling healthcare appointment scheduling and team lead responsibilities.
PhilippinesWhat I'm looking for
At Concentrix, I worked as a CSR – SME – TL PAP on the UUG healthcare account, supporting appointment scheduling. Before that, I handled escalations for the UPS-GBS logistics account at Tech Mahindra Inc.
I also worked as a virtual assistant at Senior Advisors Group, scheduling appointments for Texas- and Colorado-based clients, and as an ESL teacher at 51Talk. From 2016 to 2024, I freelanced in document and project designing, using Canva and Microsoft Excel among my listed skills.
Experience
Work history, roles, and key accomplishments
Served as a subject matter expert and team lead in a healthcare account, focusing on appointment scheduling and team management.
ESL Teacher
51Talk
Jan 2025 - Dec 2025 (11 months)
Taught English as a second language to students in China, delivering online lessons and supporting language development.
Virtual Assistant
Senior Advisors Group
Jan 2024 - Dec 2025 (1 year 11 months)
Handled appointment scheduling for clients in Texas and Colorado, managing calendars and coordinating schedules.
Document and Project Designer
Freelance
Jan 2016 - Dec 2024 (8 years 11 months)
Provided freelance document and project design services, creating visual and structural designs for various projects.
Handled customer service escalations for a logistics account, resolving complex issues and ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Mandaue City College
Bachelor of Science in Business Administration, Business Administration
2021 - 2025
Pursued a Bachelor of Science in Business Administration with a major in Human Resource Management.
AMA Computer University Cebu Campus
Senior High School Diploma, Accountancy, Business and Management
2017 - 2019
Completed Senior High School under the K-12 program with a strand in Accountancy, Business and Management.
Subangdaku Technical Vocational School
Junior High School Diploma, General
2012 - 2016
Completed Junior High School education.
RC - Al-Khwarizmi International College Foundation Inc (AKIC)
Primary School, General
2010 - 2012
Attended primary education at the Science Laboratory School.
Al-Hakeema Elementary School
Primary School, General
2009 - 2010
Attended elementary school.
Mandaue City Central School
Primary School, General
2006 - 2009
Attended elementary school.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
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