Shamya Koen
@shamyakoen
Experienced Client Services Manager with a strong background in laboratory operations
United StatesWhat I'm looking for
As a seasoned Client Services Manager, I leverage my expertise in laboratory operations, mental health assistance, and community supervision to drive client acquisition, quality management, and team leadership. With a proven track record in developing and implementing strategies to enhance client retention and operational efficiency, I excel in problem-solving and effective communication.
Throughout my career, I have demonstrated exceptional leadership skills, successfully negotiating contracts worth over $500,000 and improving client satisfaction scores by 25%. My experience in quality management and compliance has ensured 100% compliance with organizational requirements, and I am adept at fostering strong client relationships.
With a strong educational background in Entertainment Business, Criminal Justice Administration, and Criminal Justice, I bring a unique perspective to my work. I am committed to delivering exceptional results and exceeding expectations in fast-paced and dynamic environments.
Experience
Work history, roles, and key accomplishments
Client Services Manager
Lux Diagnostics
Jan 2022 - Present (4 years 5 months)
Designed and implemented client acquisition and retention strategies, increasing client retention by 20% within 6 months.
Quality Manager
Lux Diagnostics
Jan 2022 - Dec 2022 (11 months)
Oversaw daily laboratory operations and implemented Quality Management Systems, ensuring compliance with CLIA, CAP, COLA, and NY regulations.
Non-Technical Laboratory Supervisor
Lux Diagnostics
Oct 2021 - Jan 2022 (3 months)
Effectively managed resources including productivity supplies, instruments, and equipment, resulting in a 15% cost reduction.
Community Supervision Officer
Department of Community Supervision
Jan 2015 - Jan 2022 (7 years)
Completed complex date calculations to determine eligibility and discharge dates, ensuring accurate case management.
Mental Health Assistant
Peachford Hospital
Jan 2015 - Jan 2022 (7 years)
Assisted in the development of clinical treatment plans, contributing to improved patient outcomes.
Courtesy Officer
Harbor Group Management
Jan 2017 - Jan 2020 (3 years)
Managed emergency and non-emergency calls from residents, improving response times by 30%.
Mental Health Technician (Direct Support Professional)
Devereux Treatment Center
Jan 2014 - Jan 2015 (1 year)
Provided skill-building rehabilitation and therapy services to individuals and groups.
Guest Relations Ambassador (Trainer)
The Coca-Cola Company
Jan 2013 - Jan 2014 (1 year)
Provided exceptional customer service and trained new ambassadors.
Cashier/Barista (Associate Trainer) (Environmental Captain)
Panera Bread
Jan 2011 - Jan 2013 (2 years)
Provided excellent customer service and trained new employees.
Education
Degrees, certifications, and relevant coursework
Shamya hasn't added their education
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Availability
Location
United StatesAuthorized to work in
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