Shams Nahid User

Developed and customized ServiceNow applications and enterprise workflows to automate IT service management and business processes. Integrated ServiceNow with external applications using REST APIs and web services.

Developed and enhanced enterprise application modules while applying Agile development, SDLC, testing, debugging, and code review practices. Refactored legacy application modules to improve code readability, maintainability, and performance.

Developed and configured ServiceNow ITSM solutions to automate end-to-end business workflows, ticketing processes, and service management activities. Provided application support and maintenance for three enterprise clients, training client teams and contributing to a 30% reduction in issue resolution time.

Pursued a Master's degree in Computer Science and Programming from DePaul University, Chicago, USA, from January 2023 to June 2025.

Earned a Bachelor of Technology in Electrical and Electronics Engineering from Mohan Babu University, India, from June 2017 to June 2021.

Certified as a ServiceNow Certified Application Developer (CAD).

Certified as a ServiceNow Certified System Administrator (CSA).

Completed the Python Bible course on Udemy.

Completed the Electric Vehicles Introduction course on edX.