Looking for a job

Shakoul Bailey

@shakoulbailey

Remote customer support professional at State Farm Agent Team who handled policy questions, account updates, and service requests.

United States

Message

What I'm looking for

I’m seeking remote customer service work where I can combine my interpersonal skills with independent, organized work, adapt to digital tools and changing priorities, and communicate virtually across teams.

At State Farm Agent Team, I supported customers by phone, email, and virtual communication, helping with policy questions, account updates, and service requests. I managed customer accounts and documented interactions using CRM software.

At Mclean Family Financial, I managed calendars and administrative operations, performed data entry, and organized digital records. I’m seeking remote customer service work where I can combine customer support with independent, organized work using digital tools.

Experience

Work history, roles, and key accomplishments

Customer Retention Specialist

State Farm Agent Team

Jan 2020 - Dec 2024 (4 years 11 months)

Delivered professional customer support through phone, email, and virtual communication while building strong client relationships. Managed customer accounts, documented interactions using CRM software, and resolved customer concerns by collaborating with internal team members.

Customer Service CRM Communication Skills Documentation Scheduling Problem Solving Teamwork

Virtual Assistant

Mclean Family Financial

Jan 2015 - Dec 2020 (5 years 11 months)

Managed calendars, appointments, and daily administrative operations for business activities. Performed high-volume data entry while maintaining accuracy and confidentiality, and coordinated communication between clients and staff to improve workflow efficiency.

Calendar Management Data Entry Digital File Organization Communication Skills Scheduling Administrative Support Remote Collaboration

Sales Intern

Promenade Co.

Jan 2012 - Dec 2015 (3 years 11 months)

Supported lead generation and customer outreach initiatives, building relationships with prospective clients through effective communication. Recognized as a top-performing sales intern for three consecutive months based on performance and client engagement.

Lead Generation Customer Outreach Communication Skills Prospect Research Product Knowledge Client Engagement