Shakiyla Spearman
@shakiylaspearman
I protect customer accounts by triaging fraud, verifying identities, and escalating financial crime risks.
United StatesWhat I'm looking for
At Capital One, I handle high-volume fraud contacts involving unauthorized card transactions, suspicious account activity, digital payments, and possible account takeover. I review transaction history, account behavior, verification results, and customer information to apply the right fraud procedures.
Previously at Discover Financial Services, I secured accounts, identified card compromise and account takeover indicators, documented fraud findings, and escalated cases needing further investigation. I also supported high-volume banking account inquiries while protecting confidential information and routing fraud or disputes to the appropriate teams.
I'm building my knowledge of AML, KYC, SAR awareness, and SQL while completing a Business Administration degree and Business Intelligence Certificate.
Experience
Work history, roles, and key accomplishments
Handle high-volume inbound fraud contacts, review transactions and account activity, and differentiate fraud from disputes. Apply restrictions, escalate high-risk cases, and support account recovery while maintaining accuracy and confidentiality.
Education
Degrees, certifications, and relevant coursework
University of Maryland Global Campus
Bachelor of Science, Business Administration
Grade: 4.0
Pursuing a Bachelor of Science in Business Administration with a Business Intelligence Certificate, maintaining a 4.0 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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