Shakira Idris

Drove sales and distribution of POS terminals to agency partners, and onboarded new agents, merchants, and aggregators. Followed up to ensure terminals are active and resolved agent/merchant complaints.

Executed route-to-market sales redistribution practices to grow existing and new products in the assigned territory. Partnered with logistics teams to support stock replenishment cycles and used market research insights to improve strategies.

Managed logistics operations by applying cost control methods to reduce wastage and ensure costs aligned with achieved benefits. Tracked driver routes to support timely truck turnaround and maintained government agency relationships for compliance and rescue operation readiness.

Handled store and procurement responsibilities, including identifying excess/obsolete goods, critical spares management, and inventory control. Implemented FIFO material allocation, prepared inventory reports, managed cycle counts, and processed internal requisitions and vendor quote requests.

Investigated and resolved customer complaints via inbound/outbound calls and emails, providing remote support where needed. Generated sales leads, maintained detailed customer and case documentation, and used product knowledge to improve retention and support processes.

Supported inventory control through stock taking and ensured correct labeling and organization of store items. Inspected and verified goods received against quality standards and helped develop standard operating procedures with the store manager.

Completed a Certificate in Logistics and Supply Chain Management at the African Centre for Supply Chain.

Completed a Diploma in Mass Communication at Moshood Abiola Polytechnic.