Shakib Hasan

I am a dynamic Customer Service and Client Experience Specialist with over three years of experience in enhancing support systems and driving customer satisfaction. My expertise lies in utilizing experience automation, social media, and personalized communication to resolve issues swiftly and build strong client relationships. I have a proven track record of improving response times and boosting brand loyalty.

During my tenure at Belmo, I optimized customer service by implementing automated systems that significantly reduced response times. My proactive communication strategies led to a 30% decrease in customer complaints. I collaborated closely with marketing and product teams to integrate customer feedback into product development and marketing strategies, ensuring that our offerings align with client needs.

As a Social Media Manager at Dexa E-Shop, I oversaw customer inquiries on platforms like Facebook and Instagram, providing timely responses and product recommendations. My efforts in targeted engagement campaigns have successfully boosted retention and enhanced brand sentiment.