AHAli Hamrang
@alihamrang
Customer service
United KingdomWhat I'm looking for
I am a digital marketer with over three years of experience specializing in affiliate marketing and digital campaign management. My expertise lies in planning and executing targeted campaigns across various platforms, focusing on customer engagement, content creation, and data-driven insights. I have a proven track record of optimizing customer satisfaction and achieving high-performance metrics in fast-paced environments.
In my previous roles, I have successfully managed customer inquiries as a Live Chat Agent at Concentrix, where I maintained a customer satisfaction score of over 85% while resolving complex issues efficiently. As an Affiliate Marketer, I developed and executed campaigns that resulted in a 15% increase in overall campaign ROI, showcasing my ability to apply data analysis for enhanced targeting precision and profitability. My experience as a Digital Marketing Assistant further honed my skills in content creation and social media marketing.
Experience
Work history, roles, and key accomplishments
Live Chat Agent
Concentrix
Sep 2022 - Sep 2023 (1 year)
Managed over 80 customer inquiries per day through live chat, providing prompt and accurate support for banking-related queries. Achieved an average response time of under 20 seconds and maintained a customer satisfaction score of 85%+. Resolved complex issues at first contact, improving operational efficiency and customer retention rates.
Live Chat Agent
Concentrix
Sep 2022 - Sep 2023 (1 year)
Managed over 80 customer inquiries per day through live chat, providing prompt and accurate support for banking-related queries. Achieved an average response time of under 20 seconds and maintained a customer satisfaction score of 85%+. Resolved complex issues at first contact, improving operational efficiency and customer retention rates.
Affiliate Marketer
Self Employed
Mar 2019 - Sep 2022 (3 years 6 months)
Developed and executed digital marketing campaigns across Facebook, Snapchat, and PropellerAds, resulting in a 15% increase in overall campaign ROI. Created campaign assets using Canva and applied data analysis to optimize campaign performance.
Affiliate Marketer
Self Employed
Mar 2019 - Sep 2022 (3 years 6 months)
Developed and executed digital marketing campaigns across Facebook, Snapchat, and PropellerAds, resulting in a 15% increase in overall campaign ROI. Created campaign assets using Canva and applied data analysis to optimize campaign performance.
Digital Marketing Assistant
Purpol Marketing Ltd
May 2021 - Oct 2021 (5 months)
Produced blog content, whitepapers, and infographics, contributing to the agency's content marketing strategy. Supported bid writing processes for construction clients, ensuring submissions met strict deadlines.
Digital Marketing Assistant
Purpol Marketing Ltd
May 2021 - Oct 2021 (5 months)
Produced blog content, whitepapers, and infographics, contributing to the agency's content marketing strategy. Supported bid writing processes for construction clients, ensuring submissions met strict deadlines.
Education
Degrees, certifications, and relevant coursework
MUManchester Metropolitan University
Bachelor of Arts (Hons), Banking and Finance
2016 - 2020
Studied Banking and Finance, focusing on financial management, investment strategies, and economic principles.
Xaverian College
A-Levels, Science and Mathematics
2014 - 2016
Completed A-Levels in Biology, Physics, and Mathematics, developing analytical and problem-solving skills.
Parrs Wood High School
GCSEs, General Education
2009 - 2014
Achieved 11 GCSEs with grades A* to C, laying a strong foundation in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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