Ali HamrangAH
Open to opportunities

Ali Hamrang

@alihamrang

Customer service

United Kingdom

What I'm looking for

I am looking for a role that allows me to leverage my digital marketing skills while fostering creativity and strategic thinking in a collaborative environment.

I am a digital marketer with over three years of experience specializing in affiliate marketing and digital campaign management. My expertise lies in planning and executing targeted campaigns across various platforms, focusing on customer engagement, content creation, and data-driven insights. I have a proven track record of optimizing customer satisfaction and achieving high-performance metrics in fast-paced environments.

In my previous roles, I have successfully managed customer inquiries as a Live Chat Agent at Concentrix, where I maintained a customer satisfaction score of over 85% while resolving complex issues efficiently. As an Affiliate Marketer, I developed and executed campaigns that resulted in a 15% increase in overall campaign ROI, showcasing my ability to apply data analysis for enhanced targeting precision and profitability. My experience as a Digital Marketing Assistant further honed my skills in content creation and social media marketing.

Experience

Work history, roles, and key accomplishments

CO
Current

Live Chat Agent

Concentrix

Sep 2022 - Sep 2023 (1 year)

Managed over 80 customer inquiries per day through live chat, providing prompt and accurate support for banking-related queries. Achieved an average response time of under 20 seconds and maintained a customer satisfaction score of 85%+. Resolved complex issues at first contact, improving operational efficiency and customer retention rates.

CO

Live Chat Agent

Concentrix

Sep 2022 - Sep 2023 (1 year)

Managed over 80 customer inquiries per day through live chat, providing prompt and accurate support for banking-related queries. Achieved an average response time of under 20 seconds and maintained a customer satisfaction score of 85%+. Resolved complex issues at first contact, improving operational efficiency and customer retention rates.

SE

Affiliate Marketer

Self Employed

Mar 2019 - Sep 2022 (3 years 6 months)

Developed and executed digital marketing campaigns across Facebook, Snapchat, and PropellerAds, resulting in a 15% increase in overall campaign ROI. Created campaign assets using Canva and applied data analysis to optimize campaign performance.

SE

Affiliate Marketer

Self Employed

Mar 2019 - Sep 2022 (3 years 6 months)

Developed and executed digital marketing campaigns across Facebook, Snapchat, and PropellerAds, resulting in a 15% increase in overall campaign ROI. Created campaign assets using Canva and applied data analysis to optimize campaign performance.

PL

Digital Marketing Assistant

Purpol Marketing Ltd

May 2021 - Oct 2021 (5 months)

Produced blog content, whitepapers, and infographics, contributing to the agency's content marketing strategy. Supported bid writing processes for construction clients, ensuring submissions met strict deadlines.

PL

Digital Marketing Assistant

Purpol Marketing Ltd

May 2021 - Oct 2021 (5 months)

Produced blog content, whitepapers, and infographics, contributing to the agency's content marketing strategy. Supported bid writing processes for construction clients, ensuring submissions met strict deadlines.

Education

Degrees, certifications, and relevant coursework

Manchester Metropolitan University logoMU

Manchester Metropolitan University

Bachelor of Arts (Hons), Banking and Finance

2016 - 2020

Studied Banking and Finance, focusing on financial management, investment strategies, and economic principles.

XC

Xaverian College

A-Levels, Science and Mathematics

2014 - 2016

Completed A-Levels in Biology, Physics, and Mathematics, developing analytical and problem-solving skills.

PS

Parrs Wood High School

GCSEs, General Education

2009 - 2014

Achieved 11 GCSEs with grades A* to C, laying a strong foundation in various subjects.

Tech stack

Software and tools used professionally

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Ali Hamrang - Live Chat Agent - Concentrix | Himalayas