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Shajidul Islam

@shajidulislam

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Administration Operations Specialist at Military Veteran Team with LPT Realty, improving automations and CRM workflows.

Bangladesh

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At Military Veteran Team with LPT Realty, I monitor and fine-tune operational automations to support reliable execution. I also develop and integrate AI tools to automate manual tasks.

I track CRM pipelines and identify workflow bugs before they affect the business. I provide technical support to clients, agents, and admins when roadblocks arise.

At Marks Home Care Agency, I built and optimized internal automations and workflows as a Back Office Specialist. I also created and maintained SOPs and supported data compliance.

Earlier at Marks Home Care Agency, I supported client wellness, follow-ups, billing and authorization issues, and payment coordination. I also worked as a Project Manager at Al Helal Enterprise LLC and as a freelance Designer at Fiverr.

Experience

Work history, roles, and key accomplishments

Current

Adminstration Operations Specialist

Current

Military Veteran Team with LPT Realty

Sep 2026 - Present (1 month)

Automation Reliability: Monitoring and fine-tuning operational automations to ensure 100% uptime and seamless execution.
AI-Powered Growth: Developing and integrating innovative AI tools to automate manual tasks and accelerate company expansion.
CRM & Workflow Optimization: Tracking CRM pipelines and proactively identifying and resolving workflow bugs before they impact the business.
Proactive Tec

Back Office Specialist

Marks Home Care Agency

Apr 2025 - Jul 2026 (1 year 3 months)

Automation & Workflow Design: Build and optimize efficient internal automations and streamlined workflows to keep operations running seamlessly.
SOP Development: Create, implement, and maintain clear Standard Operating Procedures (SOPs) across various departments.
Compliance & Data Security: Ensure rigorous data compliance for clients and maintain full adherence to regulatory standards through smo

Wellness and Support Coordinator

Marks Home Care Agency

Jun 2023 - Mar 2025 (1 year 9 months)

Client Relationship Management: Build and nurture strong, trust-based relationships with clients through consistent daily, weekly, or monthly follow-ups.
Client Wellness & Support: Proactively monitor and support client wellness, serving as the go-to resource for any assistance they need.
Billing & Authorization Support: Track and follow up on critical pre-billing and authorization issues to preve