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khalid Talukder

@khalidtalukder

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Technical Support Software Project Manager |Call Center Specialist

Bangladesh

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What I'm looking for

It project Manager roles

Dynamic and results-driven Project Manager with over 7 years of experience leading high-impact projects in call center technology, CRM implementation, and data analysis. Proven track record of delivering projects on time and within scope, with a focus on aligning IT strategies with business objectives. Known for optimizing processes, improving data accuracy by 40%, and achieving a 90% SLA adherence. Adept at managing cross-functional teams and building client relationships, with a consistent record of 90% client satisfaction. Certified in Google Project Management, Data Analytics, and Kaizen Green Belt

Experience

Work history, roles, and key accomplishments

Current

Deputy Manager

Current

metlife

Oct 2017 - Present (7 years 7 months)

Accomplished IT professional with a proven track record in driving operational excellence and cost reduction. Skilled in project management, process optimization, data analysis, and team leadership. Successfully implemented CRM and call center solutions, improved customer satisfaction, and streamlined operations. Adept at leveraging technology to enhance efficiency and achieve business objectives.

Project Management Communication Skills Python SQL Salesforce Data Analysis Problem Solving Customer Service Communication JavaScript

Current

Project Manager

Current

IHELPKL Malaysia

Jan 2024 - Present (1 year 4 months)

1. Project Planning and Coordination: Define Project Scope,
Develop Project Plans, Resource Allocation.
2. Team Leadership: Lead Cross-Functional Teams & Facilitate
Communication.
3. Continuous Improvement: Implement Best Practices, Encourage
Innovation.

Project Management Communication Skills Communication Problem Solving SQL

Software Engineer

MYOLBD

Feb 2016 - Sep 2017 (1 year 7 months)

Experienced IT professional with a strong focus on CRM and call center technology. Successfully led projects for top-tier clients, driving operational efficiency and client satisfaction. Skilled in solution design, implementation, optimization, and stakeholder management. Proven ability to integrate third-party tools and deliver innovative solutions.