Shaima Malik

Built and led the HR function for a technology company with a global client base, implementing HRIS automation and analytics and designing HR policy and SOP frameworks to ensure compliance and scalability.

Directed HR operations for the Pakistan office of a global SaaS provider, managing payroll, benefits, grievance handling, HRIS administration and driving organizational development and performance cycles.

Oversaw HR operations including payroll, benefits, performance management and labor compliance while partnering on workforce planning and improving HR service turnaround times.

Directed HR operations for a large education network, managing payroll for thousands of employees and administering an Oracle-based HRIS to ensure accurate analytics, reporting, and statutory compliance.

Managed HRIS, onboarding, induction and exits while ensuring alignment with UAE labor law and standardizing SOPs and documentation templates for an international school.

Built the HR department from the ground up, implementing policies, SOPs and HR analytics while managing recruitment, payroll, performance management and manpower budgeting.

Led training and development initiatives including national seminars and certification programs while overseeing event operations, financial reconciliation and payment recovery.

Directed HR & Admin functions, implemented SOPs and a ticketing system, and reduced administrative costs by ~50% through audits and expense optimization while overseeing procurement and corporate insurance.

Designed HR policies, SOPs, QA procedures and employee lifecycle processes to standardize operations for a global contact center.

Handled customer service, QA monitoring, workforce management and partner-specific training to support product operations and service quality.

Managed HRIS, payroll, contracts and employee insurance to support HR administration and statutory compliance.

Managed payroll, HR administration, expense reconciliation and provided executive support to the CEO across daily operations.

Completed a Master's degree in Human Resources with coursework and projects focused on HR management and organizational development.

Obtained a Bachelor of Arts degree with studies across humanities and social sciences.

Completed A Levels through the University of London Board international programme.

Completed O Levels through the University of London international programme.