At Accenture, I provide L1/L2 production support for enterprise applications in AWS and Linux/Unix environments. I monitor application and infrastructure health, troubleshoot incidents, and support business continuity while maintaining 99.5%+ SLA compliance.
For Lincoln Financial Group, I supported releases, patching, and production maintenance, and developed Blue Prism workflows and custom job filters to automate recurring operational activities. I also used SCCM job filtering to streamline tasks across supported environments.
I created and ran performance test scenarios with Apache JMeter and Micro Focus LoadRunner, analyzing response times and throughput. I also maintained SOP/SUD documentation and delivered technical knowledge transfer to new team members.
