Open to opportunities

Pradnya Gurram

@pradnyagurram

Message

I keep enterprise applications running through L1/L2 support, incident resolution, and production monitoring.

India

Message

What I'm looking for

I'm looking for an application or production support role where I can resolve critical incidents, monitor enterprise systems, use SQL and observability tools, and strengthen my expertise in ITIL, root cause analysis, and client-facing support.

I'm supporting business-critical enterprise applications at Accenture Solutions Pvt. Ltd. for US-based clients, managing L1/L2 production issues, incidents, and SLA-driven resolution.

I've monitored retail order processing, batch jobs, and interfaces with Control-M and Splunk, resolving order failures, payment mismatches, and data synchronization issues. I use SQL for data validation and corrections, and Splunk and Dynatrace for log analysis during critical outages.

I've also supported healthcare claims processing workflows, investigating claim rejections, resolving batch-job abends, and handling high-priority P1/P2 incidents. My work is grounded in ITIL processes, root cause analysis, and clear incident reporting.

Experience

Work history, roles, and key accomplishments

Current

Application Production Support Engineer

Current

Accenture Solutions Pvt. Ltd.

Jan 2024 - Present (2 years 7 months)

Provide L1/L2 production support for business-critical applications for US-based clients. Monitor applications, batch jobs, and interfaces using Control-M and Splunk, manage incidents through ServiceNow, and ensure SLA compliance.