Gowri Navin
@gowrinavin
Experienced branch operations leader driving compliance, customer service and cross-sell performance.
IndiaWhat I'm looking for
I am a results-driven banking operations and relationship management professional with experience leading branch operations, regulatory compliance, and customer service initiatives. I have managed high-volume portfolios and daily branch functions while consistently achieving audit standards and sales targets.
Throughout my career I improved service quality and operational accuracy, increased digital channel adoption, and exceeded cross-sell and product penetration goals. I have managed large client portfolios, executed full sales cycles, and trained teams on insurance and investment products.
I bring strong people management, compliance (KYC/AML/FATCA) and sales skills, backed by certifications such as IRDAI and repeat recognition for sales and training performance. I seek roles where I can optimize operations, mentor teams, and drive both service excellence and revenue growth.
Experience
Work history, roles, and key accomplishments
Branch Operations Manager
HDFC Bank
Jul 2022 - Sep 2025 (3 years 2 months)
Managed daily branch operations including account openings, cash management, lockers, and fund transfers while ensuring KYC/AML compliance and achieving strong audit ratings and TAT targets.
Senior Relationship Manager
Axis Bank
Jun 2018 - Apr 2020 (1 year 10 months)
Managed a 4,000-client portfolio providing financial advice, executing full sales cycle, resolving escalations, and consistently meeting production and cross-sell targets.
Relationship Manager
HDB Financial Service Ltd
Jun 2016 - Dec 2017 (1 year 6 months)
Managed a 1,500-client portfolio, provided service support, executed cross-selling and upselling initiatives, and handled email support and escalations.
Education
Degrees, certifications, and relevant coursework
Field Marshal K M Carriappa College, Madikeri
Bachelor of Commerce, Commerce
2015 - 2015
Grade: 71%
Completed Bachelor of Commerce with a percentage grade of 71%.
Karnataka Board
Pre-University Course, Pre-University
2012 - 2012
Grade: 64%
Completed Pre-University Course with a percentage grade of 64%.
St. Michael's Girls High School
Higher Secondary School Certificate, Higher Secondary Education
2010 - 2010
Grade: 50%
Completed Higher Secondary School with a percentage grade of 50%.
Availability
Location
IndiaAuthorized to work in
Job categories
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