Open to opportunities

Ram Ahir

@ramahir

Message

Dedicated banking professional with strong client relationship skills.

India

Message

What I'm looking for

I am looking for a role that allows me to leverage my banking expertise while fostering strong client relationships and contributing to business growth.

I am a dedicated banking professional with over 5.8 years of experience in building strong client relationships and delivering tailored solutions. Currently, I serve as a Deputy Manager at DCB Bank, where I focus on the acquisition of current and savings accounts while upselling various bank products. My role involves maintaining healthy business relations with high-net-worth clients and ensuring quality processing and customer service levels.

Previously, I worked at IndusInd Bank and HDFC Bank, where I honed my skills in handling customer queries, cross-selling banking products, and ensuring compliance with AML policies. My accomplishments include being a top performer at DCB Bank and receiving appreciation from HDFC Bank for exemplary performance in life insurance. I am committed to nurturing client relationships and driving business growth through effective solutions.

Experience

Work history, roles, and key accomplishments

Current

Deputy Manager

Current

DCB Bank Ltd

Jun 2022 - Present (3 years 1 month)

Acquired current and savings accounts, upselling various bank products like Term Deposits, LCs, BGs, and Remittances. Maintained healthy business relations with high-net-worth clients, ensuring quality processing and customer service levels.

Client Relationship Management

Associate Manager

IndusInd Bank

Oct 2020 - Jun 2022 (1 year 8 months)

Handled customer credit card and banking queries, providing end-to-end resolution. Cross-sold loans on credit cards, EMIs, and health insurance, while maintaining AHT during calls.

Customer Service AHT

Relationship Manager

HDFC Bank

Feb 2019 - Oct 2020 (1 year 8 months)

Dealt with HNI customers, handling their queries and complaints while providing suitable solutions. Responsible for increasing customer liability, onboarding new customers, and monitoring customer accounts.

Cross Selling Customer Onboarding

Education

Degrees, certifications, and relevant coursework

K.P.B. Hinduja College of Commerce

HSC

Completed Higher Secondary Certificate (HSC) studies. Focused on a broad curriculum to prepare for further collegiate education.

K.P.B. Hinduja College of Commerce

Bachelor of Commerce, Commerce

Completed a Bachelor of Commerce degree, focusing on core business and financial principles. Gained foundational knowledge in accounting, economics, and business management.