Shahinda Kheder

Led coordination and delivery of the Blue App credit card rewards functionality, acting as a communication bridge between stakeholders, digital banking, and IT teams. Facilitated cross-functional collaboration and provided regular reporting to senior stakeholders.

Spearheaded the Hybrid Call Center Integration project for Alinma Bank, leading sprints and coordinating cross-functional teams. Oversaw system integration, data migration, and UAT, achieving a 30% reduction in average call handling time.

Led digital transformation program using Scrum framework, developing client relationships and establishing project milestones. Implemented Scrum methodology and an agility framework that decreased project timelines while maintaining quality.

Managed core banking upgrade program on Finacle 11x, covering retail, corporate banking, and digital channels. Led UAT, coordinated with vendors, and ensured seamless data migration, reducing project issues by 34% and achieving 90% satisfaction.

Led end-to-end migration, card reissuance, and EMV/contactless enablement for the Cortex card management system. Supervised multiple Agile teams and introduced tools and processes that enhanced team productivity.

Managed projects including IBAN implementation, contactless cards, Meeza national cards, and fraud risk detection. Coordinated with stakeholders and vendors to ensure deliverables within scope and budget, tracking performance using appropriate tools.

Oversaw core banking implementation and migration of debit/credit card portfolios to a new card management module, ensuring smooth integration with payment networks. Defined products and services according to bank regulations and analyzed functional gaps.

Achieved a 20% to 40% increase in sales over each three-month period through strategic initiatives and targeted marketing campaigns. Investigated sales complaints and persuaded customers on the benefits of saving plans combining insurance and investments.

Identified and assessed customer needs to ensure satisfaction, delivering tailored solutions. Built sustainable relationships and managed customer complaints, leading activation of dormant accounts and facilitating account management.

Developed and implemented market surveys to identify product gaps and customer needs. Enhanced Islamic products and monitored branch and sales team performance against budget expectations.

Grade: Good

Bachelor of Business Administration with a major in Financial Institution, achieving a grade of Good and a GPA of 2.6.