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Soumya Agarwal

@soumyaagarwal

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Experienced Program Manager specializing in CRM and digital transformation.

United Arab Emirates

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What I'm looking for

I am looking for a dynamic organization where I can leverage my project management expertise and contribute to impactful digital transformation initiatives.

I am an experienced Program Manager with over 12 years of expertise in managing and leading global-scale projects, particularly in CRM implementations and digital transformation across various industries. My proven ability to improve operational efficiencies and streamline processes has consistently resulted in successful project delivery within scope and budget. I am adept at both Agile and Waterfall methodologies, with a strong track record in stakeholder management and risk mitigation.

Throughout my career, I have spearheaded high-visibility projects, such as the DIFC Heights Sales Launch Project, where I collaborated with diverse stakeholders to enhance customer experiences and operational efficiency. My deep knowledge in Fintech, Blockchain, and Cloud Computing has enabled me to drive impactful digital transformation initiatives, including the UAE KYC Blockchain Platform, which streamlined compliance and customer onboarding for leading UAE banks.

I am passionate about mentoring teams and fostering strong relationships with clients and stakeholders. My commitment to excellence has been recognized multiple times by senior leadership, and I am eager to leverage my consulting and project management expertise to deliver impactful results in a dynamic organization.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Dubai International Financial Centre (DIFC)

Apr 2022 - Present (3 years 1 month)

Spearheaded the DIFC Heights Sales Launch Project, collaborating with diverse stakeholders to deliver a high-visibility, revenue-generating initiative. Streamlined business processes, improving operational efficiency by revamping existing functionalities and enhancing customer experience. Delivered the UAE KYC Blockchain Platform, a pioneering data-sharing initiative, and successfully integrated s

Project Management Stakeholder Management Digital Transformation CRM Blockchain Process Improvement Risk Mitigation

Project Manager

DAMAC Properties

Aug 2020 - Jan 2021 (5 months)

Led internal CRM projects for Sales, Marketing, and Finance, aligning with business goals and driving project success. Developed an innovative A La Carte Project for customer customization and delivered an e-signature platform, cutting client turnaround time by over 50%. Launched a high-quality mobile app to improve customer engagement.

Customer Experience Mobile App Development Training

Project Manager & Senior Consultant

PricewaterhouseCoopers (PwC Middle East)

May 2018 - May 2020 (2 years)

Consulted and managed multiple CRM projects for global clients, guiding their digital transformation journeys across diverse industries. Coordinated cross-functional teams and managed resources and timelines to ensure project success and stakeholder alignment. Acted as the primary client contact, organized solution training, and maintained regular communication with senior executives.

CRM Digital Transformation Project Management Cross Functional Team Management Stakeholder Management Resource Management Training

Project Manager

PricewaterhouseCoopers (formerly NSI Global)

May 2014 - Feb 2017 (2 years 9 months)

Led CRM implementation for DIFC, managing multiple projects to reduce application processing times and enhance customer service efficiency. Coordinated cross-functional teams and facilitated meetings with business stakeholders to understand and resolve complex business needs. Promoted from Business Analyst to Project Manager within one year due to strong leadership and successful project outcomes.

CRM Project Management Business Analysis Cross Functional Team Management Stakeholder Management Process Improvement

Software Developer

Tata Consultancy Services (TCS)

Mar 2012 - Dec 2013 (1 year 9 months)

Provided support for AP Moller Maersk and Genworth Financials, enhancing existing systems and resolving operational issues. Migrated server applications from old versions to newer ones, saving client revenue and improving overall system performance. Received Best Performer award for consistent dedication and high performance.

Software Development Server Migration Performance Optimization Technical Troubleshooting