Open to opportunities

Shahid Mirza

@shahidmirza

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Operations and customer support leader driving efficiency, revenue growth, and exceptional service.

Pakistan

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What I'm looking for

I seek a hands-on operations role where I can improve processes, lead teams, reduce costs, and enhance customer experience in a growth-oriented company.

I am an operations and customer support professional with over six years of cross-sector experience in hospitality, gaming, and corporate environments, known for improving workflow efficiency and resolving complex customer issues. I deliver measurable results in supply chain optimization, cost reduction, and team performance while maintaining high service standards.

I have led teams of 10–12+, overseen high-volume daily operations, and implemented process improvements that increased sales and reduced costs. I combine operational rigor with creative skills in graphic design and video editing to enhance brand presentation and customer engagement.

Experience

Work history, roles, and key accomplishments

Current

Operations Officer

Current

Primal Burgers

Jan 2025 - Present (9 months)

Streamlined supply chain and kitchen operations for a cloud kitchen handling 200+ daily orders, reducing order prep time 15% and monthly purchasing costs 30% while increasing monthly sales 20%.

Supply Chain Management POS KDS Management Team Leadership Process Improvement

Lounge Manager

Equillibrium Gaming

Mar 2021 - Sep 2024 (3 years 6 months)

Managed daily operations, staff, cash handling and events for a gaming lounge, improving customer experience through tournaments, equipment upkeep and staff training to boost foot traffic and engagement.

Operations Management Event Coordination Equipment Maintenance Customer Service

Customer Support Specialist

Mindbridge

Feb 2020 - Nov 2022 (2 years 9 months)

Handled 30+ daily customer inquiries across email and chat for legal and incident claims, achieving 85–90% CSAT and contributing to a 15% reduction in complaints and improved customer retention over 6 months.

Customer Support Claims Processing CSAT Cross Functional Collaboration Data Entry

Center Manager

Yaqoob Honda

Jun 2018 - Aug 2020 (2 years 2 months)

Led a high-volume motorbike workshop, supervising 10+ technicians and 30+ daily service appointments, achieving breakeven within three months and reducing parts-related delays by 20% through proactive inventory management.

Workshop Management Inventory Management Staff Supervision Compliance Audits Workshop management