Shahrukh Khan

I've spent the last 10+ years working across sales, customer support, and operations roles where the common thread has always been the same: something is broken (a workflow, a client relationship, a team's performance) and my job is to figure out why, then fix it.

I started out in tech support and travel consulting, handling inbound calls and hands-on troubleshooting, which gave me a strong foundation in customer service and problem solving under pressure. From there, I moved into sales and operations leadership as a Sales Manager at Babyplanet.pk, I directed a 40+ member customer service and sales team, improved resolution speed by 20%, and grew revenue 15% year over year by redesigning how the team handled orders and support tickets. Later, running my own furniture business as co-owner and general manager taught me what it's like to own every part of the customer journey, from sales to operations to after sales service, and I grew revenue 15% in just six months there.

Most recently, as Project Manager and Floor Manager at Infinite Group, I led a 30+ member hybrid team delivering 20+ client projects at a 95%+ satisfaction rate. I redesigned workflows and escalation handling that cut turnaround times by 15%, and built client relationships that grew repeat business by 25%.

What I care about most is operational problem solving finding the root cause of recurring issues (whether that's a bottleneck in a process, a gap in team training, or a breakdown in client communication) and building a fix that sticks, rather than a one-time patch. I'm currently pursuing CIMA to deepen my financial and strategic decision-making skills, since I've found that the best operational fixes are usually also the most cost-effective ones.

I'm looking for roles in operations, customer support leadership, or process improvement where I can bring that same root-cause mindset ideally with a team or client base I can build long-term relationships with.