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Shahed Syed ali

@shahedsyedali

Senior ServiceNow Administrator at LUMINAIRE TECHNOLOGIES, maintaining 98%+ SLA compliance and improving visibility with KPI dashboards.

India

Message

At LUMINAIRE TECHNOLOGIES, I support global enterprise ServiceNow operations for the Honeywell client across ITSM, ITOM, CMDB, and HRSD. I maintained 98%+ SLA compliance and improved operational visibility through dashboards, KPI reporting, and SLA metrics.

Previously at AXISWEB SOFT TECHNOLOGY PVT. LTD., I supported ServiceNow Digital Workplace and ITSM operations for the Grant Thornton client, including US Property & Casualty Insurance operations. I contributed to workflow optimization, CMDB governance, and platform enhancements while supporting incident, request, and change processes.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Administrator

Current

Luminaire Technologies

Jun 2024 - Present (2 years 3 months)

Support enterprise ServiceNow platform operations across global business units, administering ITSM, ITOM, CMDB, HRSD, Service Catalog, and related modules. Maintained 98%+ SLA compliance and improved operational visibility through dashboards and KPI reporting.

Senior ServiceNow Administrator

Axisweb Soft Technology Pvt. Ltd.

Mar 2021 - May 2024 (3 years 2 months)

Supported enterprise ServiceNow administration across ITSM, CMDB, HRSD, and Service Catalog, including US Property & Casualty Insurance ITSM operations. Managed Incident, Problem, Change, Request, and Knowledge Management processes following ITIL practices.